Fire & Security Admin Specialist - Compliance & Ops

Integral UK LTD; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Contributory pension scheme

Life Assurance

Private medical scheme

Job summary

Hall & Kay is seeking an Administrator to provide high-quality admin and back-office support for its service & maintenance operations in Central London. The role involves coordinating PPM and reactive works, updating IT/CAFM systems, and ensuring compliance with ISO9001 and NSI/SSAIB standards.

You will support the operations team, attend to client requests promptly, and manage documentation and reports. A DBS check may be required as part of the role.

Qualifications

• Previous experience in a similar administrative role, preferably in customer service.
• Experience within the Fire & Security sector would be an advantage.
• Excellent organisational and time management skills with the ability to prioritise tasks and meet deadlines.
• Strong attention to detail and accuracy.
• Proficient in using Microsoft Office Suite and CRM software.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to work independently and as part of a team.
• Able to use initiative and contribute to continuous improvement.

Responsibilities

• Provide high-quality administration and back-office support for operational teams and clients.
• Coordinate PPM, reactive, project and quoted works with forward planning.
• Update IT/CAFM systems with works, certificates and KPIs.
• Raise work orders, purchase orders and manage sub-contractor records.
• Prepare payment applications and liaise with clients on queries.
• Support sales teams with back-office tasks and client communications.
• Ensure compliance with ISO9001 and NSI/SSAIB requirements.
• Manage nuisance alarms details and liaise with police authorities where required.

Skills

Organisational skills

Attention to detail

MS Office

CRM software

Verbal and written communication

Customer service

Teamwork

Tools

CRM software

Job description

Hall & Kay is seeking an Administrator to provide high-quality admin and back-office support for its service & maintenance operations in Central London. The role involves coordinating PPM and reactive works, updating IT/CAFM systems, and ensuring compliance with ISO9001 and NSI/SSAIB standards.

You will support the operations team, attend to client requests promptly, and manage documentation and reports. A DBS check may be required as part of the role.