Fire & Security Admin & Compliance Specialist

Integral UK; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary negotiable

25 days holiday

Pension scheme

Life Assurance

Private medical

Job summary

Hall & Kay is seeking an Administrator to provide high-quality admin and back-office support to operational teams and clients in Central London. You will ensure efficient administration for service and maintenance, following approved processes, and strive to improve efficiency to support service delivery.

Key duties include coordinating PPM and reactive works, updating IT/CAFM systems, preparing payment applications, liaising with clients and subcontractors, and maintaining ISO9001 quality

Qualifications

• Previous experience in a similar administrative role, preferably in customer service is highly desirable.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines (essential).
• Strong attention to detail and accuracy (essential).
• Proficient in using Microsoft Office Suite (essential) and CRM software (desirable as training will be provided).
• Excellent verbal and written communication skills (essential).
• Strong problem-solving and customer service skills (essential).
• Ability to work independently and as part of a team (essential).
• Able to use initiative, be proactive and contribute to continuous improvement activities (essential).

Responsibilities

• Provide high-quality administration and back-office support to operational teams and clients.
• Coordinate PPM, reactive, project and quoted works with forward planning for labour resources.
• Update IT/CAFM systems with works undertaken and ensure KPI/SLA are achieved.
• Raise reactive work orders and ensure clear client communication throughout the lifecycle.
• Raise purchase orders and renew sub-contractor contracts for PPM activities.
• Manage sales trackers and provide back-office support to sales teams as required.
• Process timesheets weekly and ensure proper paperwork is attached.
• Liaise with clients, subcontractors, engineers and managers to ensure smooth operations.
• Maintain ISO9001 quality procedures and related records.
• Support compliance with NSI/SSAIB accreditation and client specifications.

Skills

Customer service

Organisational skills

Time management

Attention to detail

Microsoft Office

CRM software

Verbal communication

Written communication

Teamwork

Initiative

Tools

Microsoft Office Suite

CRM software

Job description

Hall & Kay is seeking an Administrator to provide high-quality admin and back-office support to operational teams and clients in Central London. You will ensure efficient administration for service and maintenance, following approved processes, and strive to improve efficiency to support service delivery.

Key duties include coordinating PPM and reactive works, updating IT/CAFM systems, preparing payment applications, liaising with clients and subcontractors, and maintaining ISO9001 quality