Fire & Security Admin — Central London Back‑Office Lead

Hall&Kay Fire Engineering; City Of London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Life Assurance

Private medical scheme

25 days holiday plus bank holidays

Job summary

Hall & Kay Fire Engineering is seeking an Administrator to provide high-quality administrative and back-office support to operational teams and clients from our Central London office.

You will coordinate PPM, reactive, project and quoted works, manage IT/CAFM systems updates, raise orders, support sales, process timesheets, and ensure KPI/SLA targets are met. This role requires strong organisation and thoroughness in a fast-paced environment.

Qualifications

• Experience in an administrative role, preferably in customer service.
• Fire & Security sector experience is desirable but not essential.
• Excellent organisational and time management skills with ability to meet deadlines.
• Attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office and CRM software; training available.

Responsibilities

• Coordinate PPM, reactive, project and quoted works with forward planning.
• Update IT/CAFM systems with completed works and KPI data.
• Generate monthly PPMs from CAFM system for the engineering team.
• Raise reactive work orders and communicate with clients through the job lifecycle.
• Raise purchase orders and manage subcontractor renewals and contract files.
• Support sales with trackers and back-office tasks.
• Process weekly timesheets and ensure proper paperwork.

Skills

PPM planning

Customer service

Organised

Microsoft Office

Communication

Teamwork

Tools

Microsoft Office Suite

CRM software

Job description

Hall & Kay Fire Engineering is seeking an Administrator to provide high-quality administrative and back-office support to operational teams and clients from our Central London office.

You will coordinate PPM, reactive, project and quoted works, manage IT/CAFM systems updates, raise orders, support sales, process timesheets, and ensure KPI/SLA targets are met. This role requires strong organisation and thoroughness in a fast-paced environment.