Fire Alarm Service Engineer

Universal Business Team; Coventry; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A trusted life safety systems provider is seeking a Systems Service Engineer to carry out maintenance and service on essential fire and emergency systems in the Midlands. The role requires strong technical skills in diagnosing and repairing life-safety systems. You will manage your equipment and customer interactions, ensuring high standards of safety and communication. This full-time position offers a competitive salary, company vehicle, and extensive support and training opportunities.

Benefits

Excellent remuneration & overtime rates

Company vehicle

On-call payments

Additional day off for your birthday

Ongoing training

Career development opportunities

Qualifications

• Experience in maintaining life-safety or similar systems.
• Capability in fire alarm diagnostics and repair.
• Professional, customer-focused, and an effective communicator.

Responsibilities

• Carry out planned service and maintenance on relevant systems.
• Respond to emergency call-outs and non-routine service visits.
• Manage own equipment, stock levels, and vehicle.

Skills

Maintaining life-safety systems

Fire alarm diagnostics and repair

Customer-focused communication

Organised and accurate work

Education

Relevant industry qualifications

Tools

PDA

Tools/PPE

Job description

Systems Service Engineer

Location: Field-based in the Midlands – customer sites across region
Department: Service Delivery Team
Employment: Full-time + vehicle + overtime + on-call allowance
Salary: Competitive
Friendly competitions to win money in the team.

Protect People. Protect Property. Protect Lives.

We don’t just maintain systems — we safeguard environments where people live, work, heal, learn and thrive.

As a Systems Service Engineer, you’ll be at the frontline of life-safety, ensuring critical fire and emergency systems perform exactly when needed. Every job you complete has a purpose: keeping people safe and giving them peace of mind.

If you take pride in doing things properly, value professionalism, and enjoy solving technical challenges out in the field, this is your chance to join a respected team with nearly 50 years of industry trust behind it.

Your Mission

Working independently and as part of a supportive team, you will:

• Carry out planned service and maintenance on fire alarms, emergency lighting, nurse call & related life-safety systems
• Respond to emergency call-outs and non-routine service visits
• Identify faults and deliver smart, safe and compliant solutions
• Maintain clear communication with our Service Delivery Team and customers
• Ensure all paperwork, reporting and certification is completed accurately and on time
• Manage your own equipment, stock levels and vehicle
• Support colleagues and offer technical guidance when needed
• Participate in the on-call rota to keep customers protected 24/7
• Work to BS5839:1 and other relevant British Standards
• No two sites or days are the same — meaning there’s always something new to learn and achieve.

Who We’re Looking For

You will thrive here if you are:

• Experienced in maintaining life-safety or similar systems
• Skilled in fire alarm diagnostics and repair
• Calm, reliable and confident working alone or with others
• Professional, customer-focused and a strong communicator
• Organised, accurate and committed to high standards
• Someone who takes pride in doing things properly and safely
• Appropriate industry qualifications are expected, and additional training will be provided.

We believe in rewarding skill, dedication and professionalism. With us you’ll enjoy:

• Excellent remuneration & overtime rates
• Monthly profit share
• Company vehicle (door-to-door hours paid)
• On-call payments + extra weeks' holiday for rota participation
• Additional day off for your birthday!
• Company phone, laptop, PDA & all tools/PPE supplied
• Ongoing manufacturer, H&S and in-house training
• Career development in a long-established, stable business
• Supportive culture — you’re never just a number
• A real opportunity to make a difference & bring ideas
  

You’ll be joining a team that values professionalism, teamwork and continuous improvement.

Why Us

For nearly 50 years, we’ve been protecting lives with industry-leading fire and life safety systems. We’re trusted, accredited, and committed to doing things the right way — every time.

Join a business where your work truly matters, your input is valued, and your career can grow.