Fire Alarm Service Engineer

EA-RS Fire Management Ltd; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company van

Overtime and paid travel time

Training and development opportunities

Pension scheme

Job summary

EA-RS Group Ltd is seeking a Fire Alarm Service Engineer to carry out planned maintenance, fault finding, and remedial works on life safety systems in Birmingham. You will service fire alarms, emergency lighting, and AOVs, diagnose faults, and advise on remedial actions while delivering excellent customer service on every visit.

The role requires a hands-on engineer with experience of BS 5839, strong problem-solving, and a full UK driving licence.

Qualifications

• Proven experience servicing fire alarm and life safety systems.
• Experience carrying out planned maintenance, reactive fault finding, and remedial works.
• A good understanding of BS 5839 and current fire safety legislation.
• Knowledge of emergency lighting, AOV systems, and associated life safety equipment.
• Strong fault-finding and problem-solving skills.
• Excellent communication and customer relationship skills.
• A full UK driving licence.

Responsibilities

• Carrying out planned preventative maintenance (PPM), reactive callouts, and remedial works.
• Servicing fire alarm, emergency lighting, AOV, and associated life safety systems.
• Diagnosing and resolving system faults efficiently to maximise first-time fix rates.
• Advising customers on the outcome of service visits and recommending any remedial works required.
• Completing service reports and certification accurately in line with company procedures.
• Identifying non-conformances and reporting recommendations to the Service Desk for quotation.
• Responding to emergency callouts within agreed service level agreements.
• Managing van stock to ensure you have the equipment needed to complete jobs efficiently.
• Supporting junior engineers and working collaboratively with the wider engineering team.
• Attending technical and manufacturer training to continually develop your skills.
• Acting as a professional ambassador for the business, delivering excellent customer service on every visit.]

Skills

Fire alarm servicing

Life safety systems

Fault finding

Customer communication

Independent working

Driving licence

Job description

Fire Alarm Service Engineer - Birmingham

Join one of the UK's fastest-growing fire and security specialists.

Who we are

EA-RS Group Ltd provides end-to-end fire safety, security, and compliance solutions, helping organisations keep people and buildings safe. We design, install, and maintain critical systems including fire alarms, suppression systems, and security controls across sectors such as healthcare, education, housing, and commercial properties.

About the Role

The purpose of a Fire Service Engineer is to be responsible for delivering planned preventative maintenance, reactive fault finding, and remedial works across a range of life safety systems. Every day will be different, giving you the opportunity to work independently, solve technical challenges, and provide an exceptional service to our customers.

What You'll Be Doing

• Carrying out planned preventative maintenance (PPM), reactive callouts, and remedial works
• Servicing fire alarm, emergency lighting, AOV, and associated life safety systems
• Diagnosing and resolving system faults efficiently to maximise first-time fix rates
• Advising customers on the outcome of service visits and recommending any remedial works required
• Completing service reports and certification accurately in line with company procedures
• Identifying non-conformances and reporting recommendations to the Service Desk for quotation
• Responding to emergency callouts within agreed service level agreements
• Managing van stock to ensure you have the equipment needed to complete jobs efficiently
• Supporting junior engineers and working collaboratively with the wider engineering team
• Attending technical and manufacturer training to continually develop your skills
• Acting as a professional ambassador for the business, delivering excellent customer service on every visit

What We're Looking For

• Proven experience servicing fire alarm and life safety systems
• Experience carrying out planned maintenance, reactive fault finding, and remedial works
• A good understanding of BS 5839 and current fire safety legislation
• Knowledge of emergency lighting, AOV systems, and associated life safety equipment
• Strong fault-finding and problem-solving skills
• Excellent communication and customer relationship skills
• The ability to work independently and manage your workload effectively
• A proactive approach with high attention to detail
• A full UK driving licence

Why Join Us?

• Attractive salary package with company van
• Overtime, Call Out and paid travel time
• Excellent training and development opportunities
• Pension scheme
• Opportunity to grow within a supportive and expanding business

EA-RS Group Ltd is an inclusive employer committed to equality, diversity, and creating a culture where everyone feels valued and supported. We welcome applications from individuals of all backgrounds and experiences