Technical Support Engineer - VIP & Automation

Man Group; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Two annual 'Mankind' volunteering days

Private medical coverage

Pension / 401k

Job summary

Man Group in London is seeking a Technical Support Engineer to join the TechSupport team. The role focuses on ensuring stability, performance, and smooth operation of business-critical systems across front and back-office functions.

You will perform root cause analysis, address recurring issues, and drive process improvements. You will troubleshoot Windows, macOS, VDI, and mobile devices, leveraging SCCM, Jamf, and Intune, while applying automation with PowerShell and Python to reduce incidents.

Qualifications

• Experience diagnosing Windows/macOS, VDI and mobile devices.
• Strong knowledge of SCCM, Jamf, and Intune management.
• Experience with automation and scripting (PowerShell, Python).
• Familiarity with VPN and network troubleshooting.
• Experience supporting VIP incidents in a fast-paced environment.

Responsibilities

• Provide 1st and 2nd-line troubleshooting for Windows, macOS, VDI, and mobile devices.
• Diagnose and resolve software/hardware issues and provide guidance to users.
• Contribute to non-BAU activities and project delivery, including VIP support.
• Act as escalation point between TechSupport and 3rd line engineering teams.
• Develop and implement processes, workflows and automations to reduce incidents.
• Participate in on-call support during weekends/bank holidays.
• Proven experience in a fast-paced technical support environment.

Skills

Fast-paced environment experience

Analytical mindset

Tools

Windows OS

macOS

SCCM

Jamf

Intune

MDM

PowerShell

Python

Git

VPN

Job description

Man Group in London is seeking a Technical Support Engineer to join the TechSupport team. The role focuses on ensuring stability, performance, and smooth operation of business-critical systems across front and back-office functions.

You will perform root cause analysis, address recurring issues, and drive process improvements. You will troubleshoot Windows, macOS, VDI, and mobile devices, leveraging SCCM, Jamf, and Intune, while applying automation with PowerShell and Python to reduce incidents.