Finnish-speaking Remote Car Recall Support Advisor

JAM Recruitment Ltd; Basildon; Remote; GBP 41,328,000 - 46,838,000; Full time

Job summary

JAM Recruitment Ltd seeks a Finnish Speaking Customer Service Advisor to support customers remotely from Basildon, handling vehicle recall inquiries with clarity and empathy. This full-time, temporary role offers a remote setup, allowing work from home while serving an international team.

You will respond to Finnish and English emails and calls, book appointments, and guide customers through recall steps, ensuring accurate records and a high standard of service.

Qualifications

• Fluent Finnish and English, written and spoken.
• Previous experience in customer service, contact centre, or customer support roles.
• Excellent communication and active listening skills.
• Strong attention to detail and organisational abilities.
• Comfortable handling a combination of emails and telephone enquiries.
• Confident using multiple systems and applications.
• Ability to work independently in a remote environment.
• Positive attitude with a genuine desire to help customers.

Responsibilities

• Managing inbound and outbound customer calls in Finnish.
• Responding to customer emails professionally and efficiently.
• Assisting customers with vehicle recall enquiries.
• Providing clear and accurate information regarding recall campaigns.
• Booking appointments and guiding customers through the recall process.
• Updating customer records and maintaining accurate system notes.
• Delivering an outstanding customer experience with empathy and professionalism.
• Working closely with internal teams to ensure customer queries are resolved promptly.

Skills

Fluent Finnish

Fluent English

Communication skills

Active listening

Attention to detail

Organisational skills

Remote work independence

CRM software

Tools

CRM software

Job description

JAM Recruitment Ltd seeks a Finnish Speaking Customer Service Advisor to support customers remotely from Basildon, handling vehicle recall inquiries with clarity and empathy. This full-time, temporary role offers a remote setup, allowing work from home while serving an international team.

You will respond to Finnish and English emails and calls, book appointments, and guide customers through recall steps, ensuring accurate records and a high standard of service.