Customer Service Advisor

South West Recruitment; Ringwood; Hybrid; GBP 17,633 - 21,146; Full time

Benefits offered by this job

Hybrid working

Job summary

South West Recruitment is seeking nine Temporary Customer Service Representatives to support a major product recall project in Ringwood or London. The role is hybrid and home-working friendly, with a 42.5-hour week and a late shift from 3.00pm to 12.00am (BST).

The job focuses on high-quality customer service, handling inbound/outbound calls, and guiding customers and trade partners through the recall process, with full training provided.

Qualifications

• Previous customer service or contact centre experience.
• Excellent verbal communication skills.
• Confident and professional telephone manner.
• Strong listening skills and attention to detail.
• Good IT skills and the ability to accurately input information.
• Positive, patient and empathetic approach.
• Ability to work independently whilst also contributing as part of a team.
• Excellent organisational skills and the ability to manage a busy workload.

Responsibilities

• Manage inbound and outbound calls to customers and trade partners.
• Explain recall processes clearly and professionally.
• Collect and update customer information accurately.
• Record information on internal systems.
• Liaise with repair centres, dealerships and other contacts as required.
• Ensure all calls and records are completed accurately and efficiently.
• Deliver a high standard of customer service in every interaction.

Skills

Customer service experience

Verbal communication

Telephone manner

Active listening

Time management

Job description

Customer Service Representative (Recall Support)

Location: Ringwood, Hampshire or London (Hybrid / Home Working Available)

Job Type: Temporary

Salary: £12.80 per hour (increasing to £15.35 per hour after 10.00pm)

Hours: 42.5 hours per week

Monday to Friday: 3.00pm – 12.00am (BST) (Hours may be subject to change)

We are recruiting for 9 Temporary Customer Service Representatives to join a dedicated customer support team assisting with a major product recall project.

This is a non-sales role, offering an excellent opportunity for individuals with strong customer service and communication skills to support customers and trade partners through an important recall programme. Due to the late finish, the role is likely to be predominantly home-based following initial training.

The Role

As a Customer Service Representative, you will be responsible for managing both inbound and outbound calls, ensuring customers and business contacts receive clear, accurate and professional support throughout the recall process.

Your duties will include:

• Making outbound calls to businesses to advise them of the recall process.
• Handling inbound customer and trade enquiries relating to the recall.
• Explaining the recall process clearly and professionally.
• Collecting and updating customer and contact information accurately.
• Recording information on internal systems.
• Liaising with repair centres, dealerships and other business contacts where required.
• Ensuring all calls and records are completed accurately and efficiently.
• Delivering a high standard of customer service throughout every interaction.

The Ideal Candidate

We're looking for someone who has:

• Previous customer service or contact centre experience.
• Excellent verbal communication skills.
• A confident and professional telephone manner.
• Strong listening skills and attention to detail.
• Good IT skills and the ability to accurately input information.
• A positive, patient and empathetic approach.
• The ability to work independently whilst also contributing as part of a team.
• Excellent organisational skills and the ability to manage a busy workload.

What’s on Offer

• £12.80 per hour, increasing to £15.35 per hour after 10.00pm.
• Monday to Friday working pattern – no weekend work.
• Hybrid working with the opportunity to work from home due to the late finish.
• Full training provided.
• Friendly and supportive team environment.
• Opportunity to gain experience working on a large-scale customer support project.