Finnish-Speaking Customer Service Agent | Hybrid Malta

Pentasia; St Peter Port; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working model

Lunch allowance for office days

Parking reimbursement

Job summary

Pentasia is seeking a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing iGaming company in Malta. You will be the first point of contact for players, providing support via phone, chat and email, ensuring a smooth and positive experience in a regulated online gaming environment.

Responsibilities include assisting customers in Finnish and English, handling account queries, verification, deposits, withdrawals and promotions, reviewing KYC documents, and

Qualifications

• Fluent in Finnish and English, written and spoken.
• Strong communication and customer service skills.
• Willing to work shifts, including nights.
• Interest in iGaming or sports betting is an advantage.

Responsibilities

• Support customers in Finnish and English via chat, email, and phone
• Assist with account queries, verification, deposits, withdrawals, and promotions
• Review KYC documents and perform security checks
• Resolve customer issues professionally and efficiently
• Collaborate with teams such as Risk, Fraud, and Responsible Gaming
• Maintain accurate records in line with internal and legal requirements
• Support translation and localisation tasks when needed
• Contribute to a positive and collaborative team environment

Skills

Finnish

English

Customer service

Night shifts

Communication

Job description

Pentasia is seeking a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing iGaming company in Malta. You will be the first point of contact for players, providing support via phone, chat and email, ensuring a smooth and positive experience in a regulated online gaming environment.

Responsibilities include assisting customers in Finnish and English, handling account queries, verification, deposits, withdrawals and promotions, reviewing KYC documents, and