Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad

United Kingdom

Remote

GBP 20,142 - 24,619

Full time

14 days+

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Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

A recruitment agency is seeking a Finnish Speaking Customer Support Agent to join their team in Malta. This exciting role involves assisting Finnish-speaking players in the iGaming sector, resolving queries, and enhancing customer experience. Ideal candidates are fluent in Finnish and English, possess strong communication skills, and have a genuine passion for customer service and the gaming industry. Relocation assistance is offered, making it easier to move to the vibrant culture of Malta.

Qualifications

Fluency in Finnish and English, additional languages are a plus.
Prior experience in customer service is preferred.
Ability to excel in a fast-paced work environment.

Responsibilities

Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone.
Timely resolve customer inquiries and concerns.
Document customer interactions accurately in CRM.

Skills

Fluency in Finnish

Strong command of English

Excellent communication

Customer satisfaction focus

Multitasking

Tools

CRM software

Job description

Finnish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

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This range is provided by Next Job Abroad. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Kickstart your career with Next Job Abroad as a Finnish Speaking Customer Support Agent in the dynamic iGaming sector in Malta! This is an exciting opportunity for those who wish to merge their Finnish language skills with their passion for customer service, all while enjoying the beautiful surroundings and culture of Malta. As an essential part of our support team, you will engage with Finnish-speaking players, ensuring they have an outstanding gaming experience.

Your responsibilities will involve addressing customer queries, resolving issues, and providing valuable information regarding our games and services. If you are enthusiastic, communicative, and dedicated to helping others, this role is perfect for you. With our relocation assistance, moving to Malta will be a breeze!

Responsibilities

Provide top-notch customer support to Finnish-speaking clients via chat, email, and phone
Timely and effectively resolve customer inquiries and concerns
Guide customers through our gaming offerings and services to enhance their enjoyment
Work collaboratively with fellow team members to maintain high-quality service
Document customer interactions in our CRM system accurately
Collect feedback from customers and use it to suggest service improvements
Participate in training sessions to continually develop your product knowledge and customer service skills

Requirements

Fluency in Finnish and a strong command of English; knowledge of additional languages is a plus
Prior experience in customer service or a similar role is preferred
Excellent communication and interpersonal skills, with a focus on customer satisfaction
Able to multitask and excel in a fast-paced work environment
Familiarity with CRM software and customer support systems is advantageous
Willingness to relocate to Malta and embrace a new culture
A keen interest in gaming and understanding of the iGaming industry is a significant asset

Benefits

Career growth opportunities in a renowned iGaming company
International & diverse work environment
Competitive performance bonuses
Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
Yearly salary €26.000 excluding bonuses.
Health care benefits and numerous other discounts
Fully paid training by certified instructors
State of the art premises, providing a great working environment with relaxing break areas
Special events as well as community & social responsibility initiatives
Work for a Great Place to Work-Certified Company
Relocation package (reviewed case by case)
This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
IT Services and IT Consulting

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