Customer Service Agent (Finnish Speaking)

Pentasia; St Peter Port; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working model

Lunch allowance for office days

Parking reimbursement

Job summary

Pentasia is seeking a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing iGaming company in Malta. You will be the first point of contact for players, providing support via phone, chat and email, ensuring a smooth and positive experience in a regulated online gaming environment.

Responsibilities include assisting customers in Finnish and English, handling account queries, verification, deposits, withdrawals and promotions, reviewing KYC documents, and

Qualifications

• Fluent in Finnish and English, written and spoken.
• Strong communication and customer service skills.
• Willing to work shifts, including nights.
• Interest in iGaming or sports betting is an advantage.

Responsibilities

• Support customers in Finnish and English via chat, email, and phone
• Assist with account queries, verification, deposits, withdrawals, and promotions
• Review KYC documents and perform security checks
• Resolve customer issues professionally and efficiently
• Collaborate with teams such as Risk, Fraud, and Responsible Gaming
• Maintain accurate records in line with internal and legal requirements
• Support translation and localisation tasks when needed
• Contribute to a positive and collaborative team environment

Skills

Finnish

English

Customer service

Night shifts

Communication

Job description

Customer Service Agent (Finnish Speaking)

Location: Malta | Hybrid

Salary: €25,000 – €30,000

About the Role

We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.

Responsibilities

• Support customers in Finnish and English via chat, email, and phone
• Assist with account queries, verification, deposits, withdrawals, and promotions
• Review KYC documents and perform security checks
• Resolve customer issues professionally and efficiently
• Collaborate with teams such as Risk, Fraud, and Responsible Gaming
• Maintain accurate records in line with internal and legal requirements
• Support translation and localisation tasks when needed
• Contribute to a positive and collaborative team environment

What We’re Looking For

• Fluent Finnish and English, written and spoken
• Strong communication and customer service skills
• Comfortable working shifts, including future night shifts
• Flexible and motivated to grow within a scaling company
• Responsible, accurate, and detail-oriented
• Previous customer support experience is a plus
• Interest in online gaming or sports betting is an advantage

What’s Offered

• Hybrid working model
• Lunch allowance for office days
• Full reimbursement of office parking costs
• Growth and development opportunities within a fast-growing company