Financial Wellness Call Centre Agent

Encore Capital Group; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

3 weeks training

31 days holiday (pro rata)

Job summary

Orbit Credit Services in Telford is recruiting for Call Centre Agents to support customers and help achieve financial wellbeing. You will be a first point of contact for inquiries, handling calls with empathy and recording outcomes across our systems.

Training is provided to prepare you for the role and regulatory standards. With shifts Monday to Saturday and options of 37.5 or 40 hours, the role offers learning and progression in a supportive team, based at our Telford office, starting 2nd

Qualifications

• Handle inbound and outbound calls while adhering to regulatory standards.
• Use active listening and questioning to support customers.
• Show empathy and resilience when delivering difficult news.
• Accurately record interactions across internal systems.

Responsibilities

• Handle inbound and outbound calls, identify patterns and vulnerable customers.
• Support customers on their journey back to financial health with careful questions.
• Deliver difficult news with care and maintain empathy throughout.
• Update multiple systems with accurate customer interactions and outcomes.

Skills

Communication skills

Active listening

Empathy

Resilience

Regulatory compliance

Data entry

Tools

CRM software

Data entry systems

Job description

Orbit Credit Services in Telford is recruiting for Call Centre Agents to support customers and help achieve financial wellbeing. You will be a first point of contact for inquiries, handling calls with empathy and recording outcomes across our systems.

Training is provided to prepare you for the role and regulatory standards. With shifts Monday to Saturday and options of 37.5 or 40 hours, the role offers learning and progression in a supportive team, based at our Telford office, starting 2nd