Contact Centre Associate

Believe Money Group; Stockport; On-site; GBP 21,000 - 30,000; Full time

Job summary

Believe Money Group is seeking a motivated contact centre agent in Stockport to handle a high volume of customer calls with a professional approach. You will resolve objections, gather information, and route inquiries to the appropriate department to ensure first-contact resolution.

The role focuses on delivering excellent customer service, adhering to SLAs, and maintaining CRM notes. Flexitime and standard hours are noted, with a focus on accuracy and customer satisfaction.

Qualifications

• Excellent telephone manner and professional communication are essential.
• Demonstrated resilience and a strong work ethic in a busy environment.
• Knowledge of Treating Customers Fairly (TCF) and customer-centric approach.
• High attention to detail in all customer interactions.

Responsibilities

• Handle a high volume of calls while maintaining a professional image.
• Engage with customers and resolve objections to a satisfactory conclusion.
• Collect and clarify information, then route to the correct department.
• Receive inbound calls and make outbound calls to prospective customers.

Skills

Fantastic telephone manner

Resilient and hard-working

TCF awareness

Attention to detail

Tools

CRM system

Job description

We have an exciting opportunity to work with a team of exceptionally skilled, fun and driven people.

We're on a mission to be best in class in every product vertical we operate.

Not easy, but we'll do it with great people and great tech, providing 1st class customer service!

You will have the chance to make a huge impact on this established business, opportunities and growth is in our DNA - we BELIEVE in developing from within!

Make your mark in the finance industry with the best in the business!

Department

Contact Centre

Location

Stockport

Responsible To

Operations Director

Hours

Monday to Thursday 9am - 7pm

Friday 9am - 2pm

(Flexitime +/- hour)

Core Skills:

• Fantastic telephone manner
• Resilient and hard-working
• Understand your role within Treating Customers Fairly (TCF)
• High level of attention to detail

You may also be able to demonstrate experience with:

• Maintaining business logs using a CRM system
• Meeting departmental SLAs and targets
• Handling expressions of customer dissatisfaction
• Maintaining the highest standards as the first point of contact for customers

You will be involved with the following work:

• Handling a high volume of calls whilst maintaining a professional image
• Engaging with third party introduced customers and handling any customer objections to a satisfactory conclusion
• Collecting and clarifying customer information and referring customers onto the relevant department and customer resolution
• Receiving inbound calls and making outbound calls to prospective new customers