Senior Customer Service Agent - Finance

Go Car Credit Limited; Warrington, Portsmouth; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Employee assistance programme

Discount platform access

Wellbeing support

Job summary

Go Car Credit Limited is recruiting an Experienced Customer Service Agent for our Customer Care team. You’ll work from either our Warrington or Portsmouth office, spanning 37.5 hours weekly across Monday to Saturday, 8am–8pm, with some bank holidays.

You’ll handle queries, payments, complaints and account questions, delivering supportive, customer-focused outcomes. Join a diverse team and contribute to a fair, respectful service culture.

Qualifications

• Experience in dealing with customer queries.
• Experience of working in a contact centre/office environment preferred.
• Great communication skills, with the ability to create and build rapport with our customers (verbal, written and listening).
• Customer service or collections experience preferred.
• Experience in effectively discussing sensitive topics and holding difficult conversations.

Responsibilities

• Handle inbound and outbound customer queries across channels.
• Take payments and manage account-related questions.
• Assist with complaints and resolve issues with a focus on good outcomes.
• Update customer records accurately and efficiently.
• Support customers facing financial difficulties with empathy.

Skills

Customer queries handling

Communication skills

Verbal & written empathy

Numeracy

Team collaboration

Job description

Go Car Credit Limited is recruiting an Experienced Customer Service Agent for our Customer Care team. You’ll work from either our Warrington or Portsmouth office, spanning 37.5 hours weekly across Monday to Saturday, 8am–8pm, with some bank holidays.

You’ll handle queries, payments, complaints and account questions, delivering supportive, customer-focused outcomes. Join a diverse team and contribute to a fair, respectful service culture.