Financial Wellbeing Officer

Orange Recruitment; Aberdare; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Mileage allowance

Discount at Cynon Linc

Independent financial advice

Wellbeing scheme

Employee assistance programme

Job summary

Orange Recruitment is seeking a part-time Financial Wellbeing Officer based at Cynon Linc, Aberdare, delivering person-centred financial support to unpaid carers across Rhondda Cynon Taf. The role is 21 hours per week, fixed term to 31 March 2029, pro rata for hours worked, with a pro-rata salary and full-time equivalent of £25,200.

You will provide tailored sessions, assist with benefit checks and grant applications, and work with partners to reach carers who may not identify themselves.

Qualifications

• Deliver 1:1 financial wellbeing sessions for unpaid carers.
• Assist with benefit entitlement checks and claim support.
• Help access hardship grants and practical support through Cynon Linc.

Responsibilities

• Deliver personalised financial wellbeing sessions for unpaid carers.
• Carry out benefit entitlement checks and support access to benefits.
• Identify carers in hardship and coordinate micro-grants or in-kind support.
• Develop effective referral routes with ACM teams, Cynon Linc and local partners.
• Maintain accurate records, monitor outcomes and contribute to reports.
• Uphold safeguarding, confidentiality and data protection in all contacts.

Job description

JOB TITLE: Financial Wellbeing Officer

BASED: Cynon Linc, Aberdare, with community-based delivery across RCT

HOURS: 21 hours per week

SALARY: £25,200 per annum full time equivalent (pro rata for 21 hours)

CONTRACT: Fixed term until 31 March 2029, subject to funding

RESPONSIBLE TO: Connected Communities Manager

About the Job

To deliver accessible, person-centred financial wellbeing support to unpaid carers experiencing or at risk of financial hardship. The postholder will help carers understand their financial position, identify and access benefits and other entitlements, manage household costs and access appropriate practical support. The role will also help carers access hardship grants and specialist services, while promoting dignity, choice, independence and financial resilience.

Main responsibilities

Financial wellbeing support

• Deliver personalised one-to-one financial wellbeing sessions for unpaid carers
• Carry out benefit entitlement checks and support carers to identify unclaimed benefits and other financial assistance.
• Provide practical help with benefit applications, supporting evidence, online forms and digital access where required.

Hardship grants and practical support

• Identify carers experiencing immediate financial hardship and assess their needs in line with the project’s eligibility criteria and procedures.
• Support carers to access appropriate hardship micro-grants or in-kind assistance, including food, fuel, essential household items and meals through Cynon Linc.
• Complete accurate grant request and assessment records, make recommendations and obtain the required authorisation before support is provided.

Outreach and partnership working

• Proactively engage with unpaid carers, including those who may not identify themselves as carers or who are not currently accessing services.
• Develop effective referral routes with ACM teams, Cynon Linc, social services, health services, community groups and other local partners.
• Deliver appointments at Cynon Linc and, where appropriate, community venues or other agreed outreach locations across Rhondda Cynon Taf.

Records, monitoring and service quality

• Maintain accurate, timely and confidential records of contacts, assessments, advice, referrals, grants and outcomes on ACM’s approved systems.
• Collect quantitative and qualitative monitoring information and contribute to funder reports and service evaluation.
• Monitor and report on delivery against agreed targets, including support sessions, outreach, grants and income maximisation outcomes.

Safeguarding and general duties

• Promote the rights, dignity, independence, welfare, confidentiality and privacy of all service users.
• Recognise and respond appropriately to safeguarding concerns, following ACM policies and reporting procedures.
• Identify risk, vulnerability or needs beyond the role’s remit and seek advice or make referrals as appropriate.

A full, clean driving licence and access to a suitably insured vehicle for work purposes are essential requirements for this role.

Why Work For Us?

• Family friendly employer
• Mileage allowance
• Discount at Cynon Linc
• Access to independent financial advice
• Workplace wellbeing scheme
• Employee assistance programme

Closing date: 10am on Friday, 13 November 2026