Money Advice & Support Officer

Powys County Council; Llandrindod Wells; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Powys County Council in Llandrindod Wells is seeking a Money Advice & Support Officer to provide specialist financial guidance to residents. The role focuses on universal credit, welfare benefits, budgeting, debt management, and partnerships for additional support.

The post requires strong financial literacy, empathy, and confidentiality, with a hybrid working pattern offering two remote days per week. DBS checks are required to ensure safe service delivery.

Qualifications

• Strong financial literacy and analytical skills to understand and interpret financial data.
• Clear communication skills to explain complex information clearly.
• Empathy and patience when dealing with clients facing financial difficulties.
• Problem-solving abilities and attention to detail to ensure accurate advice.
• Organisational skills and confidentiality for handling sensitive information.

Responsibilities

• Provide specialist advice and financial guidance to individuals facing financial difficulties.
• Assess clients’ financial situations, help them create budgets, and offer advice on managing debts and improving credit scores.
• Negotiate with creditors on behalf of clients, provide information on welfare benefits, and assist with financial planning.
• Look to improve customers' financial literacy and ensure they understand their options to make informed decisions.

Skills

Financial literacy

Analytical skills

Communication

Empathy

Problem-solving

Organisational skills

Confidentiality

Job description

Money Advice & Support Officer

Company: Powys County Council

Salary: £33,119 to £34,811 a year

Hours: Full-time

Location: Llandrindod Wells, LD1 5LG

Working pattern: Hybrid - 2 days remote

Job type: Permanent

Posting date: 22 Oct 2026

Closing date: 8 Nov 2026

Summary

If you enjoy a challenge and making a difference to people's lives. This role may be the one for you.

You will be providing the residents of Powys with specialist advice and support with meeting the digital demands of Universal Credit, welfare benefits, personal budgeting and dealing with debt. The role will also include providing financial support advice though our partnership with Tenovus/Macmillan cancer support.

About you:

• You will need strong financial literacy and analytical skills to understand and interpret financial data.
• Communication skills are crucial for explaining complex information clearly.
• Empathy and patience help in dealing with clients facing financial difficulties.
• Problem-solving abilities and attention to detail ensure accurate advice.
• Additionally, organisational skills and confidentiality are essential for managing sensitive information and maintaining customer trust.

What you will do:

• You will provide specialist advice and financial guidance to individuals facing financial difficulties.
• You will assess clients’ financial situations, help them create budgets, and offer advice on managing debts and improving credit scores.
• You will also negotiate with creditors on behalf of clients, provide information on welfare benefits, and assist with financial planning.
• You will look to improve customers financial literacy and ensuring they understand their options to make informed decisions.

This position has a requirement for an Enhanced DBS Check

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About Disability Confident

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