Financial Center Team Lead - Client Experience & Operations

ghr; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

Bank of America is hiring to manage a financial center and lead daily operations, ensuring policy adherence and strong client service. You will oversee teller line activities, supervise staff, and drive performance improvements while maintaining compliance with regulations.

The role requires a proactive leader who can communicate effectively, coach teams, and implement strategic initiatives across centers, with weekend/evening flexibility as needed.

Qualifications

• Enthusiastic self-starter with strong work ethic and client-focused mindset.
• Collaborates effectively to deliver results and build relationships.
• Passion and drive to improve clients' financial lives and experiences.
• Identifies client solutions and resolves issues independently or with teammates as needed.
• Communicates clearly and confidently with clients across channels.
• Learns quickly and adapts to new information and technology platforms.
• Applies critical thinking and problem-solving to meet client needs.
• Follows established processes and guidelines to act in the client's and bank's best interest.
• Manages complexity, prioritizes tasks, delegates, and executes in fast-paced settings.
• Interprets performance results and drives opportunities while holding others accountable.
• Willing to work weekends and flexible hours across locations within reasonable distance.

Responsibilities

• Manages client traffic, engaging and routing clients while supporting retention.
• Oversees management routines and coaching to drive business results.
• Creates a world-class client experience environment.
• Executes market‑level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees with the business strategy.
• Manages organizational priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring to manage a financial center and lead daily operations, ensuring policy adherence and strong client service. You will oversee teller line activities, supervise staff, and drive performance improvements while maintaining compliance with regulations.

The role requires a proactive leader who can communicate effectively, coach teams, and implement strategic initiatives across centers, with weekend/evening flexibility as needed.