Financial Center Leader: Client Experience & Growth

ghr; Cambridge; On-site; GBP 58,000 - 82,000; Full time

Job summary

Bank of America is seeking a Bank Center Manager to lead a financial center and its staff, driving a client-centric culture and risk-aware operations. You will manage talent, coaching and performance, while delivering superior client experiences and meeting center targets.

The role requires a proactive leader with strong communication, strategic thinking, and a willingness to work extended hours or weekends as needed. In-office Cambridge, MA location with competitive pay and benefits.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Comfortable engaging all clients and resolving problems independently.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.
• Exemplifies leadership and acts as a coach to associates.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Bank Center Manager to lead a financial center and its staff, driving a client-centric culture and risk-aware operations. You will manage talent, coaching and performance, while delivering superior client experiences and meeting center targets.

The role requires a proactive leader with strong communication, strategic thinking, and a willingness to work extended hours or weekends as needed. In-office Cambridge, MA location with competitive pay and benefits.