Relationship Banker - Elevate Client Banking

Bank of America; Stafford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in the United States seeks a Customer Service Representative to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately. You will build relationships, follow established processes and laws, drive a positive client experience, handle cash responsibly, and work a 40-hour first-shift week with occasional weekend hours at nearby centers.

This role requires strong communication and problem-solving skills to support clients’ financial

Qualifications

• Strong work ethic with results focus
• Ability to build and nurture client relationships
• Effective communication with clients
• Willingness to learn and adapt to new information and technology
• One year of sales experience in a salary plus incentive environment (preferred)

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Job description

Bank of America in the United States seeks a Customer Service Representative to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately. You will build relationships, follow established processes and laws, drive a positive client experience, handle cash responsibly, and work a 40-hour first-shift week with occasional weekend hours at nearby centers.

This role requires strong communication and problem-solving skills to support clients’ financial