Market Financial Center Lead — Client Experience & Operations

ghr; Bedford; On-site; GBP 54,000 - 70,000; Full time

Benefits offered by this job

Benefits eligible

Competitive benefits

Job summary

Bank of America in Bedford, MA is seeking a back-up Financial Center Manager to support a cluster of financial centers. You will lead operations, coach staff, and drive client-centric experiences while ensuring risk and performance standards are met.

The role requires leadership experience, strong communication, and the ability to work weekends/extended hours with market travel within the defined region.

Qualifications

• Leadership experience through coaching or managing a team.
• Ability to influence across levels to achieve goals.
• Proven customer service skills and problem resolution.
• Strong financial awareness and profitability focus.
• Ability to balance risk with business objectives.
• Excellent communication and interpersonal skills.
• Strong organizational skills and delegation ability.
• Proficiency with Microsoft Office and standard business tools.

Responsibilities

• Back up financial center leader in the market.
• Manage client traffic, engage clients and route appropriately.
• Drive business results through formal management routines and coaching.
• Create a world-class client experience environment.
• Lead market-level initiatives prescribed by market leaders.
• Drive operational excellence across the center.

Skills

Leadership

Coaching

Customer Service

Financial Acumen

Risk Management

Communication

Organizational Skills

Microsoft Office

Travel

Education

High School Diploma

Tools

Microsoft Office

Job description

Bank of America in Bedford, MA is seeking a back-up Financial Center Manager to support a cluster of financial centers. You will lead operations, coach staff, and drive client-centric experiences while ensuring risk and performance standards are met.

The role requires leadership experience, strong communication, and the ability to work weekends/extended hours with market travel within the defined region.