Finance Team Lead & SME — Drive Service Excellence

UK SBS Ltd; Swindon; On-site; GBP 31,000 - 38,000; Full time

Job summary

UKSBS is recruiting a Finance Team Manager/SME to lead a large finance team across Swindon, Newport, or Stockton-On-Tees. You will ensure high-quality service delivery, monitor SLAs and KPIs, mentor staff, and act as a subject matter expert across the finance function.

You will manage performance, support change programmes, and collaborate with senior stakeholders to implement improvements and efficient processes. A strong track record in finance and ERP systems will be essential.

Qualifications

• A proven track record of working within a Finance role e.g. Accounts payable, payments, expenses or similar.

Responsibilities

• Provide effective management to ensure the delivery of high-quality services to our clients and end users with responsibility for the achievement of SLAs, KPIs and other service delivery targets to deliver a consistently high-quality output.
• Enable, support, influence and motivate a large team to deliver consistently high levels of performance and continuous improvement.
• Effectively manage direct reports and influence the management of team members (People Manager) or act as an SME in your functional area
• Be responsible, and take ownership for, complex query resolution and the escalation processes within your team, providing advice and support where needed and acting as a subject matter expert point.
• Work collaboratively with stakeholders, senior leaders and colleagues to share knowledge and best practice and develop solutions to improve service delivery.
• Use service knowledge, skills and experience to review ways of working, identifying and implementing continuous improvement initiatives to ensure our service delivery is fit for the future.
• Ad hoc project work, working as a SME to support changes within the finance service.
• Key contact for audit queries and support for audit fieldwork
• Carry out training and take responsibility for writing and updating desk notes within own area of expertise.
• Work to continuously improve processes and create efficiencies.
• Checking and approval of online banking and BACS payments.

Skills

Team management

Stakeholder engagement

Data analysis

Coaching & mentoring

Process improvement

ERP knowledge

Tools

Workday

Oracle

ERP systems

Job description

UKSBS is recruiting a Finance Team Manager/SME to lead a large finance team across Swindon, Newport, or Stockton-On-Tees. You will ensure high-quality service delivery, monitor SLAs and KPIs, mentor staff, and act as a subject matter expert across the finance function.

You will manage performance, support change programmes, and collaborate with senior stakeholders to implement improvements and efficient processes. A strong track record in finance and ERP systems will be essential.