Finance Systems Support Analyst - 2yr FTC, Flexible Hours

Eversheds Sutherland; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

Eversheds Sutherland is seeking a Finance Systems Business Support Analyst to join the IT function's Finance Systems Team. You will handle data updates across SAP, Intapp Open, and Intapp Time, ensuring data accuracy and timely responses to incidents and requests.

You will work in a fast-paced environment focused on service excellence, collaborating with finance and other business areas to maintain smooth system operations and reporting.

Qualifications

• Experience with SAP and Intapp Time for data updates.
• Strong data handling and Excel proficiency.
• Excellent communication and attention to detail.
• Ability to prioritise and manage an incoming queue.

Responsibilities

• Take ownership of data update requests in key systems.
• Maintain users within the key systems (starters and leavers).
• Maintain the 'Available Hours' data for finance reporting metrics.
• Monitor the support queue and prioritise urgent issues.
• Collaborate with team and other support functions to provide seamless service.
• Review incidents and route to appropriate teams when needed.
• Provide on-the-job training and share knowledge.

Skills

Customer focus

Inquisitive mind

Clear communication

Excel & data handling

Analytical skills

Verbal & written communication

Queue management

Legal industry experience desirable

Tools

SAP

Intapp Open

Intapp Time

Job description

Eversheds Sutherland is seeking a Finance Systems Business Support Analyst to join the IT function's Finance Systems Team. You will handle data updates across SAP, Intapp Open, and Intapp Time, ensuring data accuracy and timely responses to incidents and requests.

You will work in a fast-paced environment focused on service excellence, collaborating with finance and other business areas to maintain smooth system operations and reporting.