Finance Systems Support Analyst (SAP/Intapp)

Eversheds Sutherland; Leeds; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Flexible working policy

Health and wellbeing support

Diversity and inclusion commitment

Professional development & mentoring

Pro bono & community engagement

Job summary

Eversheds Sutherland in Leeds is seeking a Finance Systems Business Support Analyst to join the IT function. You will manage data updates in SAP, Intapp Open, and Intapp Time, handling incidents and requests to keep finance operations accurate and efficient.

Working in a fast-paced team, you’ll own requests, monitor the support queue, and collaborate across functions to deliver reliable service. The role offers practical training, diverse exposure, and a pathway to grow within a global law firm.

Qualifications

• Customer-focused with a service mindset.
• Inquisitive and keen to learn.
• Clear communication; explains complex issues clearly.
• Proficient with Excel; handles high data volumes.
• Analytical thinker with attention to detail.
• Strong verbal and written communication skills.
• Experience with service management and queue prioritisation.
• Legal industry experience is desirable but not required.

Responsibilities

• Take ownership of data update requests in key systems with accuracy and speed.
• Maintain users in key systems (start/leave) and data like Available Hours.
• Monitor the support queue and prioritise urgent issues.
• Collaborate with team and other support functions to deliver seamless service.
• Learn and adapt in a fast-paced, global law firm environment.

Skills

Customer service

Inquisitive

Clear communication

Excel & data handling

Analytical thinking

Verbal and written skills

Queue management

Legal industry experience (desirable)

Tools

SAP

Intapp Open

Intapp Time

Job description

Eversheds Sutherland in Leeds is seeking a Finance Systems Business Support Analyst to join the IT function. You will manage data updates in SAP, Intapp Open, and Intapp Time, handling incidents and requests to keep finance operations accurate and efficient.

Working in a fast-paced team, you’ll own requests, monitor the support queue, and collaborate across functions to deliver reliable service. The role offers practical training, diverse exposure, and a pathway to grow within a global law firm.