Finance & Operations Solutions Lead — Live Support

Hitachi Solutions India Pvt Ltd; Greater London; Remote; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Pension

Private medical insurance

Life assurance

Income protection

Job summary

Hitachi Solutions Europe is seeking an experienced Finance & Operations Solution Lead to join the Lifetime Services team. You’ll lead a small group of consultants, coordinating tickets, guiding complex issues, and delivering advisory work for Microsoft Dynamics 365 Finance & Operations in live environments.

You will engage with Service Delivery Managers and clients, driving service improvements and long-term success while supporting post-go-live activities and roadmap discussions.

Qualifications

• Five years+ full-cycle Microsoft Dynamics 365 Finance & Operations implementation experience.
• End-to-end F&O business process knowledge: Finance, SCM, Manufacturing, PM, Accounting, HR.
• Experience supporting D365 F&O in live environments and resolving complex issues.
• Experience coordinating functional consultants and reviewing deliverables.

Responsibilities

• Coordinate day-to-day workload of a small team of functional consultants.
• Own complex support cases, service requests, and enhancements across accounts.
• Investigate complex functional issues and identify root causes with experts.
• Monitor backlogs and prioritise tickets with Service Delivery Managers.
• Build trusted client relationships and provide progress updates and risks.
• Lead solution reviews, workshops and roadmap discussions with clients.
• Design and review Finance & Operations solutions, specs, estimates, and test plans.
• Guide consultants by unblocking issues and sharing best practices.

Skills

Dynamics 365FO

Functional consulting

Client relationships

Stakeholder management

Project coordination

Education

Bachelor's degree in IT/Business

Tools

Microsoft Dynamics 365 FO

Job description

Hitachi Solutions Europe is seeking an experienced Finance & Operations Solution Lead to join the Lifetime Services team. You’ll lead a small group of consultants, coordinating tickets, guiding complex issues, and delivering advisory work for Microsoft Dynamics 365 Finance & Operations in live environments.

You will engage with Service Delivery Managers and clients, driving service improvements and long-term success while supporting post-go-live activities and roadmap discussions.