Finance & Operations Solutions Lead - Remote, Live Support

Hitachi, Ltd.; Greater London; Híbrido; GBP 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Private medical insurance

Life assurance

Income protection

Annual leave buy/sell

Descripción de la vacante

Hitachi Solutions Europe is seeking an experienced Finance & Operations Solution Lead to join the Lifetime Services team. You will support clients using Microsoft Dynamics 365 Finance & Operations in live, business-critical environments, combining functional consulting with leadership of a small team of consultants.

You’ll manage tickets, unblock complex issues, and work on client cases and advisory work. This home-based role includes occasional office travel and a focus on post-go-live service

Formación

• Five years’ full-cycle Dynamics 365 Finance & Operations implementation experience.
• Strong knowledge of end-to-end F&O processes in Finance, SCM, Manufacturing, and related areas.
• Experience guiding clients and consultants through complex issues.
• Experience coordinating functional consultants and delivering work reviews.
• Experience producing or reviewing functional designs, specs, estimates and test plans.

Responsabilidades

• Coordinate day-to-day workload of a small team of functional consultants.
• Take ownership of complex support cases and service requests across client accounts.
• Investigate complex functional issues and identify root causes with specialists when needed.
• Monitor backlogs and advise on priorities, risks and capacity.
• Build trusted client relationships and provide progress updates.
• Lead or support solution reviews, workshops and roadmap discussions.
• Design and review complex Finance & Operations solutions and documentation.
• Guide consultants by unblocking issues and sharing expertise.
• Contribute to resource planning and pre-sales activity where required.

Conocimientos

Microsoft Dynamics 365 FO

Functional consulting

Stakeholder management

Communication skills

Team coordination

Descripción del empleo

Hitachi Solutions Europe is seeking an experienced Finance & Operations Solution Lead to join the Lifetime Services team. You will support clients using Microsoft Dynamics 365 Finance & Operations in live, business-critical environments, combining functional consulting with leadership of a small team of consultants.

You’ll manage tickets, unblock complex issues, and work on client cases and advisory work. This home-based role includes occasional office travel and a focus on post-go-live service