D365 Finance & HR Live Support Consultant

Hitachi, Ltd.; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Pension

Home working

Job summary

Hitachi Solutions Europe is expanding its Lifetime Services (LTS) team and seeks a Finance & HR Consultant to support clients operating Microsoft Dynamics 365 Finance & Operations in live, business-critical environments.

This role focuses on post-go-live service delivery, ongoing client success, and advisory work across multiple customers. You will manage incidents, deliver enhancements, and build trusted relationships with stakeholders.

Qualifications

• 5–7+ years of Dynamics 365 Finance & Operations consulting experience.
• Extensive functional design experience within D365 F&O.
• Strong bug investigation and root‑cause analysis skills.
• Experience with at least two full lifecycle implementations.
• All candidates must be eligible for Security Clearance.
• Excellent documentation skills and the ability to produce clear functional analysis.

Responsibilities

• Own and manage a portfolio of support, service and advisory cases across multiple clients.
• Triage, analyse, and resolve Finance and HR issues in Dynamics 365 F&O.
• Prioritise workload while meeting SLAs and service expectations.
• Take accountability for cases end‑to‑end, from initial investigation to resolution and closure.
• Act as a trusted functional advisor to clients and communicate clearly with stakeholders.
• Produce high quality design documentation and robust test plans.

Skills

Dynamics 365 F&O

Finance & HR

Post-go-live support

Root cause analysis

Stakeholder communication

Documentation

Multi-client management

Tools

Dynamics 365

CRM systems

Job description

Hitachi Solutions Europe is expanding its Lifetime Services (LTS) team and seeks a Finance & HR Consultant to support clients operating Microsoft Dynamics 365 Finance & Operations in live, business-critical environments.

This role focuses on post-go-live service delivery, ongoing client success, and advisory work across multiple customers. You will manage incidents, deliver enhancements, and build trusted relationships with stakeholders.