Finance Lead Generation Executive

Big Motoring World Group; Gillingham; On-site; GBP 26,000 - 46,000; Full time

Benefits offered by this job

Company pension

Employee discount

Free on-site parking

On-site gym

Store discount

Job summary

Big Motoring World Group in Gillingham, Kent, is building a brand-new Finance Lead Generation Team at our head office. This role supports the Lead Generation Manager to deliver a finance-first customer journey from first enquiry through to a qualified appointment.

You’ll handle finance-led enquiries, conduct soft and hard credit searches, submit finance proposals, and ensure all customer data is captured accurately in our CRM.

Qualifications

• Experience handling finance-led customer enquiries, inbound and outbound calls.
• Ability to conduct soft and hard credit checks and present finance proposals.
• Strong data accuracy and CRM record-keeping skills.

Responsibilities

• Engaging with finance-led customer enquiries - Both inbound and outbound calls, delivering a professional, customer-focused experience every time.
• Managing customer journeys and live interaction - identifying those checking their credit profile, converting them into full finance proposals, and turning approvals into confirmed appointments.
• Connect with customers who are ready to upgrade into a newer car for a similar monthly payment, helping them make confident, informed decisions.
• Maintaining accurate records in our CRM system, ensuring every lead, contact, and proposal is logged, tracked, and followed up to maximise conversion.
• Upholding the highest standards of compliance and quality assurance, ensuring every interaction aligns with our regulatory, ethical, and customer service commitments.

Skills

CRM system

Tools

CRM system

Job description

Location: Gillingham, Kent

Job Types: Full-time, Part-time, Permanent

Pay: OTE £42,636+

Base salary: £26,000

Expected hours: 40 per week

We’re building a brand-new, high-performing Finance Lead Generation Team at our Gillingham Head Office, and this is your opportunity to get in right at the start. In this role, you’ll support the Lead Generation Manager in delivering a professional, finance-first customer journey from first enquiry through to qualified appointment.

You’ll handle finance led customer enquiries, conduct soft credit searches and hard, submit finance proposals, and ensure all customer data is captured accurately. This is an exciting opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working with both customers and internal sales teams.

If you’re ambitious, enjoy talking to people, and want to be part of a team that’s reshaping how customers buy their cars, this is where your journey begins.

Roles and Responsibilities

• Engaging with finance-led customer enquiries - Both inbound and outbound calls, delivering a professional, customer-focused experience every time.
• Managing customer journeys and live interaction - identifying those checking their credit profile, converting them into full finance proposals, and turning approvals into confirmed appointments.
• Connect with customers who are ready to upgrade into a newer car for a similar monthly payment, helping them make confident, informed decisions.
• Maintaining accurate records in our CRM system, ensuring every lead, contact, and proposal is logged, tracked, and followed up to maximise conversion.
• Upholding the highest standards of compliance and quality assurance, ensuring every interaction aligns with our regulatory, ethical, and customer service commitments.

What We Offer

• Competitive base salary with a performance-related bonus rewarding great results the better your conversion rates, the bigger your rewards.
• Full training in finance and automotive retail, giving you skills that will grow your career in a thriving, fast-paced sector.
• Clear progression opportunities within our Financial Services division and across the wider Big Motoring World Group.

Benefits

• Company pension
• Employee discount
• Free on-site parking
• On-site gym
• Store discount