Final Mile Territory Lead — Drive Parcel Excellence

EVRi International; Watford; On-site; GBP 45,000 - 60,000; Full time

Job summary

EVRi International in Watford is recruiting a Final Mile Territory Manager to lead service across delivery units and ensure on-time parcel flow. You will resolve issues using real-time digital tools, motivate couriers, and build strong relationships with Evri Business Partners and internal teams.

This role requires ownership, accountability, and the energy to improve courier experience, customer satisfaction, and site safety daily in a fast-paced logistics environment.

Qualifications

• Knowledge of the self-employed courier model.
• Previous experience in a customer-focused industry within a fast-paced operational role.
• Strong planning and organisational experience.
• IT proficient, including experience with digital dashboards.

Responsibilities

• Own service, cost, and performance across your Delivery Unit(s).
• Ensure consistent, compliant, on-time parcel flow and courier coverage.
• Analyse digital dashboards and Service Tracker to identify and resolve risks.
• Build strong relationships with EBPs, couriers, support teams, and unions.
• Lead budget management with a focus on cost leadership and efficiency.
• Drive continuous improvement and proactive planning across all operations.

Skills

Analytical mindset

Strong communicator

Planning & organisational

People leadership

Tools

Digital dashboards

Service Tracker

Job description

EVRi International in Watford is recruiting a Final Mile Territory Manager to lead service across delivery units and ensure on-time parcel flow. You will resolve issues using real-time digital tools, motivate couriers, and build strong relationships with Evri Business Partners and internal teams.

This role requires ownership, accountability, and the energy to improve courier experience, customer satisfaction, and site safety daily in a fast-paced logistics environment.