Pre Litigated Credit Hire Handler

Davies; Greater Manchester; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP, mental health

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at Merlin Attractions

Discounts at local retail outlets

Zusammenfassung

Davies in Bolton is seeking a Pre-Litigated Credit Hire Handler to investigate complex credit hire claims up to £25,000. You will support the Tactical Team, handle own caseload, and help reduce insurer spend. 35 hours per week, Monday to Friday.

The role requires solid GCSE attainment, initiative, and strong communication and negotiation skills. You will work within a Legal department and have opportunities for progression in litigation-focused tracks.

Qualifikationen

• Experience handling Credit Hire files with evidence of managing own caseload.
• GCSEs (5+)' essential; degree/LPC preferable.
• Excellent listening and verbal communication skills; good telephone negotiation skills.

Aufgaben

• Investigate credit hire claims up to £25,000 and manage own caseload.
• Follow work processes and maintain alignment with strategy.
• Communicate effectively with clients, opponents and internal teams.
• Plan and prioritise workloads to meet deadlines.
• Prepare cases for litigation when required.

Kenntnisse

Credit hire experience

Communication skills

Negotiation

Time management

Initiative

Organisational skills

IT skills

Ausbildung

GCSEs (5+)

Law degree or LPC preferable

Tools

Case Management System

Microsoft Word

Outlook

Jobbeschreibung

Pre Litigated Credit Hire Handler

Application Deadline: 9 November 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

This role offers an excellent opportunity to investigate Complex & technical investigations on claims submitted from specific opponents. These claims will be up to £25,000 in value.

This is a fantastic opportunity to become part of our incredible Tactical Team and gain more experience in investigating credit hire claims with a view to significantly reducing the overall spend for our Insurer clients.

Key Accountabilities

• Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads.
• Excellent listening and verbal communication skills.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
• Experience of credit hire is essential.

The applicant would be expected to have been working in an environment where they have been exposed to credit hire cases for at least 12 months.

Technical knowledge to be developed

• Understanding of Pre Proceedings Credit Hire
• The life cycle of a file
• Knowledge of common law and litigation principles
• An understanding of costs and protective offers
• How to prepare a case for litigation

Personal Development

• This role offers an opportunity to develop a range of legal skills under supervision.
• Further career progression will depend on the File Handler aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi track work.
• In addition opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Competencies

• Effective Communication
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed

Working Hours

35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Experience, Skills and Qualifications

• Experience of handling Credit Hire files with evidence of managing own case load
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing and healthy living and financial & legal wellbeing
• Death In Service - after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation