Field Technician (Previous Relevant Experince is Required)

JR United Kingdom; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Field Technician in Stevenage. This role involves assisting in the installation of equipment and providing technical support, contributing to critical digital infrastructure. Candidates should have relevant experience and be willing to travel to customer sites.

Benefits

Company vehicle

Medical insurance

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts through the Telent Reward scheme

Qualifications

• Demonstrable experience in installation and support.
• Willingness to travel to customer sites.
• Experience in managing incidents and workflows.

Responsibilities

• Assist with installation of equipment and materials.
• Provide technical support for installed solutions.
• Manage and escalate incidents as needed.

Skills

Technical break/fix support

Installation of equipment

IP experience

Network infrastructure knowledge

Job description

Field Technician (Previous Relevant Experience is Required), Stevenage

We are looking to recruit IT Field Engineers to join our team in the Republic of Ireland. You will need to qualify for Garda clearance to work for us and be willing to travel to customer sites and our head office in Dublin when needed.

This is a great opportunity to work for a company that delivers services to our public sector customers and to play a part in keeping the country safe and saving lives.

We want to hear from you if the following describes you:

Demonstrable experience of:

• Assisting with the installation of equipment and materials using the latest contract manuals and procedural documents to the required standards of quality and time, under the guidance of the Project Lead Engineer / Field Engineer.
• Providing technical break/fix support for customers' installed solutions.
• Escalating issues via Field Engineer / Senior Engineer to Problem Management for ongoing repetitive incidents of similar nature.
• Reviewing open incidents daily for your region, actively managing your workflow and utilization to close out open incidents.
• Ideally IP experience and knowledge of working on network infrastructure products / PCs.

Telent - What we offer:

A career at Telent can span sectors, roles, technologies, and customers, giving you the opportunity to develop, learn new skills, and make an impact. We are growing, and we rely on our committed team to deliver.

We nurture talent through our ongoing commitment to creating an inclusive culture that respects and values differences and celebrates diverse ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits of this role include:

• Company vehicle
• Medical insurance
• 34 days holiday, including public holidays, with options to buy or sell five days each year
• Company pension scheme
• A range of family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme

About Telent:

Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and technology for the UK’s critical digital infrastructure. Our work helps connect thousands of people and communities using the best available technology and innovation. Joining us offers the opportunity to make a real impact and fulfill your potential as part of a dedicated team of over 3,000 professionals.

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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