Field Technician - IT

Coconut Lime Ltd; Exeter, Plymouth, Torquay; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company van

Fuel card for business travel

Bonus/commission for projects

22 days annual leave + bank holidays

Immediate start

Job summary

Coconut Lime Ltd. seeks a Field Technician - IT to be the main onsite presence across a Multi-Academy Trust of 19 primary schools, covering Exeter, Plymouth, and Torquay on a planned rota. You’ll work with a remote Helpdesk and a central technical team to resolve issues and drive improvements.

You’ll own day-to-day IT problems, deploy devices, support Microsoft 365 and Windows, and help plan longer-term infrastructure with the Strategic Manager. Driving licence and DBS clearance are required.

Qualifications

• Strong 1st and 2nd line IT support experience.
• Know Windows desktops and Microsoft 365 well.
• Confident troubleshooting of hardware, software and network issues.
• Understand networking, Wi‑Fi and general infrastructure.
• Diagnose independently and own issues through to resolution.
• Communicate clearly and work well with school staff and remote teams.
• Organise and prioritise your own workload across multiple sites.
• Hold a full UK driving licence.
• Be able to obtain and maintain a clean Enhanced DBS.

Responsibilities

• Deliver high-quality 1st and 2nd line support across 19 primary schools.
• Work a planned rota while adjusting for urgent incidents.
• Diagnose hardware, software, network, Wi‑Fi, printing and user issues.
• Support Microsoft 365, Windows devices, accounts and school systems.
• Assist with device deployment, configuration and refresh programmes.
• Support networking, switches, wireless and onsite kit.
• Keep clear records of work done, open issues and recommendations.
• Spot recurring problems and opportunities to improve the estate.
• Scope and deliver IT projects and improvements with the Strategic Manager.
• Build strong relationships with Headteachers, SBMs and school staff.
• Flag where extra tech, services or projects would help a school or Trust.
• Support extra project work in school holidays.

Skills

1st/2nd line support

Windows desktops

Microsoft 365

Networking

Troubleshooting

Driving licence

Enhanced DBS

Intune

Azure AD

Entra ID

Tools

Intune

Azure AD

Entra ID

Job description

Tired of being stuck on a fixed rota? Want to own a multi-site estate rather than just clear tickets? Looking for field IT work where you decide the priorities and actually improve how things run?

This is a full-time, permanent Field Technician - IT role, focused on onsite IT support across a Multi-Academy Trust of 19 primary schools.

Working pattern & location

You’ll cover Exeter, Plymouth and Torquay on a planned rota across 19 schools — with a company van and fuel card. Priorities shift fast; you’ll be expected to redeploy when an urgent incident hits, not stick rigidly to the timetable. You’ll work hand-in-glove with a remote Helpdesk who cover the schools when you’re not onsite.

What you can expect

You’ll receive:

• £30,000–£35,000 basic, depending on experience
• Company van and fuel card for business travel
• Bonus/commission for identifying extra projects, upgrades and services
• 22 days annual leave + bank holidays (up to one working week in term time; the rest in school holidays)
• Immediate start available
• Backing from a central Helpdesk, technical team and Strategic Manager

No moving goalposts — clear ownership of the schools you support, and the space to improve them.

What you’ll actually be doing

You’ll be the main onsite technical presence across the Trust, owning day-to-day issues and helping shape longer-term infrastructure with the Strategic Manager.

Your role will include:

• Delivering high-quality 1st and 2nd line support across 19 primary schools
• Working a planned rota while adjusting for urgent incidents and emergencies
• Diagnosing hardware, software, network, Wi‑Fi, printing and user issues
• Supporting Microsoft 365, Windows devices, accounts and general school systems
• Helping with device deployment, configuration and refresh programmes
• Supporting networking, switches, wireless and other onsite kit
• Keeping clear records of work done, open issues and recommendations
• Spotting recurring problems and opportunities to make the estate more reliable
• Scoping and delivering IT projects and improvements with the Strategic Manager
• Building strong relationships with Headteachers, SBMs and key school staff
• Flagging where extra tech, services or projects would help a school or the Trust
• Supporting extra project work in school holidays

What we’re looking for

Ideally, you’ll:

• Have strong 1st and 2nd line IT support experience
• Know Windows desktops and Microsoft 365 well
• Be confident troubleshooting hardware, software and network issues
• Understand networking, Wi‑Fi and general infrastructure
• Diagnose independently and own issues through to resolutionCommunicate clearly and work well with school staff and remote teams
• Organise and prioritise your own workload across multiple sites
• Hold a full UK driving licence
• Be able to obtain and maintain a clean Enhanced DBS

It would be particularly beneficial if you have:

• Experience in schools or education
• Support experience in a Multi‑Academy Trust or other multi‑site setup
• Knowledge of Intune, Entra ID / Azure AD and device management
• Experience with school filtering, safeguarding and cybersecurity tech
• Experience on infrastructure projects, migrations or hardware refreshes

You don’t need to know every school system on day one. What matters is that you’re dependable, customer-focused and happy taking ownership when several sites need you at once.

A bit about the environment

If you’re looking for somewhere you’ll be trusted to run your own day — not micromanaged from a helpdesk queue — this is it.

This is a business that:

• Expects you to think beyond a fixed rota and prioritise by impact
• Backs you with a remote Helpdesk and wider technical team
• Wants you to build real relationships with the schools you support
• Rewards you for spotting extra project and service opportunities

You’ll be treated like an adult and supported to succeed, not managed to death.