Field Technician - IT

Coconut Lime Ltd.; Exeter, Plymouth, Torquay; Remote; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Company van

Fuel card

Bonus/commission for identifying extra

22 days annual leave + bank holidays

Immediate start

Support from central Helpdesk

Job summary

Coconut Lime Ltd. is seeking a Field Technician - IT to cover Exeter, Plymouth and Torquay across 19 primary schools. You will own day-to-day onsite IT issues and help shape longer-term infrastructure with the Strategic Manager.

You’ll join a central Helpdesk and technical team, with a planned rota, a company van and fuel card. Immediate start available and opportunities to lead IT projects in schools.

Qualifications

• 1st and 2nd line IT support experience.
• Strong knowledge of Windows desktops and Microsoft 365.
• Ability to troubleshoot hardware, software and network issues.
• Understanding of networking, Wi‑Fi and general infrastructure.
• Hold a full UK driving licence and be able to obtain/maintain a clean Enhanced DBS.

Responsibilities

• Deliver high-quality 1st and 2nd line IT support across 19 primary schools.
• Work a planned rota across Exeter, Plymouth and Torquay while handling urgent incidents.
• Diagnose hardware, software, network, Wi-Fi, printing and account issues.
• Support Microsoft 365, Windows devices, accounts and school systems.
• Assist with device deployment, configuration and refreshes.
• Support networking, switches and onsite kit.
• Maintain clear records of work and recommendations.
• Identify recurring problems and opportunities to improve the estate.
• Scope and deliver IT projects with the Strategic Manager.
• Build strong relationships with Headteachers, SBMs and school staff.

Skills

1st & 2nd line IT support

Windows

Microsoft 365

Networking

UK driving licence

Enhanced DBS

Tools

Intune

Entra ID / Azure AD

Device management

Job description

Tired of being stuck on a fixed rota? Want to own a multi-site estate rather than just clear tickets? Looking for field IT work where you decide the priorities and actually improve how things run?

This is a full-time, permanent Field Technician - IT role, focused on onsite IT support across a Multi-Academy Trust of 19 primary schools.

Working pattern & location

You’ll cover Exeter, Plymouth and Torquay on a planned rota across 19 schools — with a company van and fuel card. Priorities shift fast; you’ll be expected to redeploy when an urgent incident hits, not stick rigidly to the timetable. You’ll work hand-in-glove with a remote Helpdesk who cover the schools when you’re not onsite.

What you can expect

You’ll receive:

• £30,000–£35,000 basic, depending on experience
• Company van and fuel card for business travel
• Bonus/commission for identifying extra projects, upgrades and services
• 22 days annual leave + bank holidays (up to one working week in term time; the rest in school holidays)
• Immediate start available
• Backing from a central Helpdesk, technical team and Strategic Manager

No moving goalposts — clear ownership of the schools you support, and the space to improve them.

What you’ll actually be doing

You’ll be the main onsite technical presence across the Trust, owning day-to-day issues and helping shape longer-term infrastructure with the Strategic Manager.

Your role will include:

• Delivering high-quality 1st and 2nd line support across 19 primary schools
• Working a planned rota while adjusting for urgent incidents and emergencies
• Diagnosing hardware, software, network, Wi‑Fi, printing and user issues
• Supporting Microsoft 365, Windows devices, accounts and general school systems
• Helping with device deployment, configuration and refresh programmes
• Supporting networking, switches, wireless and other onsite kit
• Keeping clear records of work done, open issues and recommendations
• Spotting recurring problems and opportunities to make the estate more reliable
• Scoping and delivering IT projects and improvements with the Strategic Manager
• Building strong relationships with Headteachers, SBMs and key school staff
• Flagging where extra tech, services or projects would help a school or the Trust
• Supporting extra project work in school holidays

What we’re looking for

Ideally, you’ll:

• Have strong 1st and 2nd line IT support experience
• Know Windows desktops and Microsoft 365 well
• Be confident troubleshooting hardware, software and network issues
• Understand networking, Wi‑Fi and general infrastructure
• Diagnose independently and own issues through to resolutionCommunicate clearly and work well with school staff and remote teams
• Organise and prioritise your own workload across multiple sites
• Hold a full UK driving licence
• Be able to obtain and maintain a clean Enhanced DBS

It would be particularly beneficial if you have:

• Experience in schools or education
• Support experience in a Multi‑Academy Trust or other multi‑site setup
• Knowledge of Intune, Entra ID / Azure AD and device management
• Experience with school filtering, safeguarding and cybersecurity tech
• Experience on infrastructure projects, migrations or hardware refreshes

You don’t need to know every school system on day one. What matters is that you’re dependable, customer-focused and happy taking ownership when several sites need you at once.

A bit about the environment

If you’re looking for somewhere you’ll be trusted to run your own day — not micromanaged from a helpdesk queue — this is it.

This is a business that:

• Expects you to think beyond a fixed rota and prioritise by impact
• Backs you with a remote Helpdesk and wider technical team
• Wants you to build real relationships with the schools you support
• Rewards you for spotting extra project and service opportunities

You’ll be treated like an adult and supported to succeed, not managed to death.