Field Technical Engineer – Domestic Boilers & Heating

ACS Business Performance Ltd; Norwich; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company van

Tablet and mobile phone

22 days' annual leave

Company pension

Private health insurance

Performance-related bonus

Ongoing training and development

Job summary

ACS Business Performance Ltd is seeking a skilled Technical Engineer to provide on-site fault-finding, servicing and breakdown support for domestic boilers across the South East. You will also run a weekday/Saturday helpline rota and assist the sales team with installer events and technical training.

The role requires ACS Core/CCN1 and CENWAT qualifications, essential oil heating credentials, a valid UK driving licence, and strong customer service skills.

Qualifications

• Proven experience diagnosing and repairing domestic boiler faults.
• Current ACS Core and Boiler qualifications (CCN1 and CENWAT).
• Oil heating qualifications (essential).
• Full UK driving licence.
• Residence within or close to the South East region.
• Strong customer service and communication skills.
• Good IT skills and the ability to work independently with minimal supervision.

Responsibilities

• Diagnose and repair faults on domestic boilers and hot water systems at customer premises.
• Provide technical and telephone helpline support on a rota basis.
• Support sales activities, installer events, and product demonstrations.
• Build and maintain relationships with customers, installers and service partners.
• Monitor local service agents to ensure high service standards and stock levels.
• Deliver product training to installers and agents through presentations and demos.
• Resolve customer issues efficiently and professionally.
• Share feedback and contribute ideas for product/service improvements.

Skills

Customer service

Communication

Problem solving

IT literacy

Education

CCN1 (ACS Core Boiler)

CENWAT qualification

Oil heating qualifications

Job description

ACS Business Performance Ltd is seeking a skilled Technical Engineer to provide on-site fault-finding, servicing and breakdown support for domestic boilers across the South East. You will also run a weekday/Saturday helpline rota and assist the sales team with installer events and technical training.

The role requires ACS Core/CCN1 and CENWAT qualifications, essential oil heating credentials, a valid UK driving licence, and strong customer service skills.