Field Engineer: Domestic Boilers & Heating

ACS Performance

Norwich

On-site

GBP 35,000 - 40,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Company van

Tablet and mobile phone

22 days' annual leave

Company pension

Private health insurance

Bonus potential

Ongoing training

Job summary

ACS Performance is seeking a skilled Technical Engineer to join our Technical Services team. This field-based role covers domestic boilers and hot water systems across the South East, diagnosing faults, servicing and providing breakdown support on-site.

You will support a weekday and Saturday rota via a dedicated helpline, work with the sales team at installer events, and deliver training to installers and service partners while delivering exceptional customer service.

Qualifications

Proven experience diagnosing and repairing domestic boiler faults.
Current ACS Core and Boiler qualifications (CCN1 and CENWAT).
Oil heating qualifications essential.
A full UK driving licence.
Residence within or close to the South East region.
Strong customer service and communication skills.

Responsibilities

Diagnose and repair faults on domestic boilers and hot water products at customer premises.
Provide technical support through the telephone helpline on a rota basis.
Support sales activities, including installer visits, trade events, demonstrations and technical presentations.
Build and maintain strong relationships with customers, installers and service partners.
Monitor and support local service agents to ensure high service standards and appropriate stock levels.
Deliver product training to installers and service agents through presentations and live demonstrations.
Resolve customer issues efficiently and professionally.
Share technical feedback and contribute ideas to product and service improvements.