Technical Engineer

ACS Business Performance Ltd; Norwich; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company van

Tablet and mobile phone

22 days' annual leave

Company pension

Private health insurance

Performance-related bonus

Ongoing training and development

Job summary

ACS Business Performance Ltd is seeking a skilled Technical Engineer to provide on-site fault-finding, servicing and breakdown support for domestic boilers across the South East. You will also run a weekday/Saturday helpline rota and assist the sales team with installer events and technical training.

The role requires ACS Core/CCN1 and CENWAT qualifications, essential oil heating credentials, a valid UK driving licence, and strong customer service skills.

Qualifications

• Proven experience diagnosing and repairing domestic boiler faults.
• Current ACS Core and Boiler qualifications (CCN1 and CENWAT).
• Oil heating qualifications (essential).
• Full UK driving licence.
• Residence within or close to the South East region.
• Strong customer service and communication skills.
• Good IT skills and the ability to work independently with minimal supervision.

Responsibilities

• Diagnose and repair faults on domestic boilers and hot water systems at customer premises.
• Provide technical and telephone helpline support on a rota basis.
• Support sales activities, installer events, and product demonstrations.
• Build and maintain relationships with customers, installers and service partners.
• Monitor local service agents to ensure high service standards and stock levels.
• Deliver product training to installers and agents through presentations and demos.
• Resolve customer issues efficiently and professionally.
• Share feedback and contribute ideas for product/service improvements.

Skills

Customer service

Communication

Problem solving

IT literacy

Education

CCN1 (ACS Core Boiler)

CENWAT qualification

Oil heating qualifications

Job description

Technical Engineer (Domestic Boilers & Heating)

Location: Field-Based

Job Type: Full-Time

Salary: £35,000-£40,000 (depending on experience) + £150 per Saturday rota payment

About the Role

We are looking for a skilled and customer-focused Technical Engineer to join our Technical Services team. This field-based role involves providing on-site fault-finding, servicing and breakdown support for domestic boilers and hot water systems across the South East.

You'll also provide technical support via a dedicated helpline on a rota basis and work alongside the sales team to support installer events, product demonstrations and technical training.

This is an excellent opportunity for an experienced heating engineer who enjoys solving technical challenges while delivering exceptional customer service.

Key Responsibilities

• Diagnose and repair faults on domestic boilers and hot water products at customer premises.
• Provide technical support through the telephone helpline as part of a weekday and Saturday rota.
• Support sales activities, including installer visits, trade events, demonstrations and technical presentations.
• Build and maintain strong relationships with customers, installers and service partners.
• Monitor and support local service agents to ensure high service standards and appropriate stock levels.
• Deliver product training to installers and service agents through presentations and live demonstrations.
• Resolve customer issues efficiently and professionally.
• Share technical feedback and contribute ideas to support continuous product and service improvements.

About You

To be successful in this role, you\'ll have:

• Proven experience diagnosing and repairing domestic boiler faults (ideally five or more years).
• Current ACS Core and Boiler qualifications (CCN1 and CENWAT).
• Oil heating qualifications (essential).
• A full UK driving licence.
• Residence within or close to the South East region.
• Strong customer service and communication skills.
• Good IT skills and the ability to work independently with minimal supervision.

Desirable

• Air Source Heat Pump experience or qualification.
• F-Gas Category 1 certification.

What\'s on Offer

• Competitive salary of £35,000-£40,000, depending on experience.
• £150 payment for Saturday rota cover.
• Company van.
• Tablet and mobile phone.
• 22 days\' annual leave, increasing with service, plus bank holidays.
• Company pension.
• Private health insurance following the qualifying period.
• Performance-related bonus.
• Ongoing training and development.
• The opportunity to join a growing organisation within the heating and renewable technologies sector, where you\'ll play a key role in delivering outstanding technical support and customer service