Field Team Leader: Metering & Coaching (Walsall)

Livevacancies; Walsall; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Family-friendly leave

Pension scheme

Health & wellbeing benefits

Cycle to work scheme

Career development

Job summary

Livevacancies is recruiting a Field Team Leader in Walsall to lead meter readers across the South Staffordshire area. The role requires a strong background in metering and people management, with regular travel and a full UK driving licence.

You will coach, monitor safety standards and deliver high-quality meter reading services. The position is a 12-month fixed-term contract with 40 hours per week, offering a competitive salary and company benefits.

Qualifications

• Previous meter reading or metering industry experience.
• Experience supervising, coaching or leading teams.
• Full UK driving licence.
• Willingness to travel extensively across the South Staffordshire area.
• Excellent communication and interpersonal skills.
• Strong health & safety awareness in field operations.
• Experience managing performance and delivering coaching interventions.

Responsibilities

• Lead, motivate and support a team of Meter Readers operating across the South Staffordshire area.
• Drive performance against meter reading and scheduled read programme targets.
• Deliver field-based coaching, training and quality assurance interventions.
• Review work completed by team members and provide constructive feedback.
• Support the onboarding and induction of new starters.
• Conduct regular field audits covering equipment, vehicles, uniforms and health & safety standards.
• Carry out one-to-one meetings and performance reviews.
• Investigate and resolve customer, client and employee issues and complaints.
• Monitor van check compliance and address any issues identified.
• Monitor lone worker device systems and ensure colleagues remain safe while working remotely.
• Identify opportunities for service improvements and operational efficiencies.
• Build positive relationships with customers, clients and internal stakeholders.

Skills

Meter reading experience

Team leadership

UK driving licence

Travel willingness

Communication skills

Health & safety awareness

Problem-solving

Tools

Metering equipment

Job description

Livevacancies is recruiting a Field Team Leader in Walsall to lead meter readers across the South Staffordshire area. The role requires a strong background in metering and people management, with regular travel and a full UK driving licence.

You will coach, monitor safety standards and deliver high-quality meter reading services. The position is a 12-month fixed-term contract with 40 hours per week, offering a competitive salary and company benefits.