Field Support Operations Launch Lead

Uber; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Uber is seeking an experienced Field Support Operations leader to shape and execute the AV deployment strategy across our platform. You will build rapid-response protocols, partner with AV teams and regulators, and drive regional incident management with a hands-on, structured approach.

You will lead training, coordinate drills, and align with cross-functional teams on budgets, KPIs and performance in a fast‑growing environment. Travel up to 50% will be required to support field presence.

Qualifications

• 5+ years of Operations Management or Program Management experience.
• AV Operations experience.
• Willingness to travel internationally up to 50%.
• Structured, organized and detail‑oriented.
• Thrive in dynamic, ambiguous environments with a hands-on startup‑like approach.
• Strong staffing, training, field response dispatching and SOP adherence.
• Clear communicator with ability to synthesize information quickly.
• Advanced proficiency in Excel/Google Sheets.
• Experience launching new products or services.
• Self-starter who can operate independently in ambiguity.
• Track record of successful project development and implementation.
• Excellent partner management.
• Data‑driven decision‑making mentality.

Responsibilities

• Lead our FSO partners through scaling rapid response supply, and support ongoing operations in your region with cross-functional partners.
• Act as the main point of contact for the FSO partner, managing escalations and driving resolutions for any operational issues.
• Lead Field Support Operator training in partnership with AV tech partners.
• Coordinate incident response drills and manage auditing activities with FSO partners.
• Work with Uber cross-functional teams to identify dependencies, inform budgets, define KPIs, and be accountable for performance.
• Approach data with curiosity and turn ideas into actionable plans.

Skills

Operations management

Program management

AV operations

Excel/Google Sheets

Partner management

Communication

Data-driven decisions

Self-starter

Project management

Staffing & training

Job description

About the Role

In this role, you will help shape and execute Uber’s Field Support Operations (FSO) strategy to scale Autonomous Vehicle (AV) deployment across our platform. Collaborating with AV tech partners, local operators, product teams, and regulatory bodies, you will build and manage rapid-response protocols for in-field incidents. The ideal candidate is a hands‑on operational leader with strong technical aptitude and exceptional stakeholder management skills. You are comfortable traveling to emerging AV markets, thrive in ambiguity, and possess a track record of scaling zero-to-one operational processes in high‑growth environments.

What You’ll Do:

• Lead our FSO partners through scaling rapid response supply, and support ongoing operations in your region with cross-functional partners
• Act as the main point of contact for the FSO partner, managing escalations and driving resolutions for any operational issues
• Lead Field Support Operator training in partnership with AV tech partners
• Coordinate incident response drills and manage auditing activities with FSO partners
• Work closely with Uber cross-functional teams to identify and resolve dependencies to highlight resource requirements, help inform budgets, help define KPIs, and be accountable for performance
• Approach data with curiosity and a focus on accuracy; you’ll identify and report trends, helping the team think creatively through solutions while working to turn ideas into actionable plans

Basic Qualifications:

• 5+ years of Operations Management or Program Management experience

Preferred Qualifications:

• AV Operations experience
• Ability to travel internationally up to 50% to support a field presence
• Highly structured, organized, and detail-oriented approach to work
• Proven ability to thrive in dynamic, ambiguous environments with a hands‑on, startup‑like approach
• Strong operational skills: staffing, training, field response dispatching and positioning, SOP adherence
• Clear communicator, with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights
• Advanced proficiency in Excel/Google Sheets
• Possess experience in launching new products or services in existing/new markets
• Self‑starter who thrives in an environment of responsibility and independence, making smart judgements despite ambiguity
• Track record of successful project development and implementation through principled execution, an understanding of operational factors, and their impacts on unit economics
• Excellent partner management
• Data‑driven decision‑making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full‑time in‑office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.