Field Support Engineer - ITS

TK Elevator; Wythenshawe; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

34 days holiday, inclusive of bank/hol

Pension scheme

Health cash plan

Life Assurance Scheme

Gym membership

Enhanced maternity/paternity provision

Salary sacrifice benefits (ElectricCar

Cycle2Work

Long Service award

Employee Assistance

Job summary

TK Elevator GmbH in Manchester invites a skilled Field Support Engineer to join our ITS team. You will support field technicians remotely across Europe and travel on-site when required, contributing to the evolution of control systems and digital solutions.

You will help develop training simulators, participate in ongoing training, and deliver courses to engineers across Europe. Fluency in English and strong customer service are essential to succeed.

Qualifications

• Proven experience as a field support engineer.
• Subject matter expert in one or more major competitors’ product lines.
• Excellent verbal, telephone and written communication skills.
• Positive attitude and ability to work under pressure as part of a team.
• Confident initiative and proactive thinking.
• Investigative mindset to identify workarounds for incidents.
• Demonstrated customer service and problem-solving skills.

Responsibilities

• Provide remote technical support to field technicians across Europe, with occasional on-site travel.
• Research new control systems and digital solutions.
• Assist in developing training simulators and product test rigs.
• Undertake training to stay at the forefront of industry developments.
• Deliver training courses to field engineers across Europe.
• Assist in preparing product support content for field use.

Skills

Field support engineering

Competitor product knowledge

Communication skills

Team player

Initiative

Customer service

MS Office

French language

Education

NVQ3 (or similar)

Tools

MS Office Suite

Job description

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

TK Elevator’s service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors’ elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers’ service requirements. The ITS network is committed to making our extensive knowledge in third-party maintenance accessible to each of TK Elevator’s service technicians across the world, so they are equipped to provide highest quality service and keep customers’ equipment moving.

We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester.

As a Field Support Engineer, your day to day will include:

• Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
• Get involved in research about new control systems and digital solutions
• Assist in the development of training simulators and product test rigs
• Undertake training as necessary to be at the forefront of industry and technological developments
• Deliver training courses to field engineers from across Europe
• Assist with the preparation of product support content for field use

• Proven experience working as a field support engineer
• A subject matter expert in one or more our major competitors’ product lines
• Excellent communication skills: verbal, telephone and written
• Positive attitude, capable of working under pressure as part of a team
• Confident in using your own initiative and proactive thinking outside of the box
• An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
• Demonstrated exceptional customer service and problem-solving skills
• NVQ3 (or similar) qualification an advantage
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• It is desirable if you have language skills, especially in French (Italian or German can be also considered)

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme