Global Field Support Engineer - Elevators & Remote Training

TK Elevator GmbH; Wythenshawe; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

34 days holiday, inclusive of bank/hol

Pension scheme

Health cash plan

Life Assurance Scheme

Gym membership

Enhanced maternity/paternity provision

Salary sacrifice benefits (ElectricCar

Cycle2Work

Long Service award

Employee Assistance

Job summary

TK Elevator GmbH in Manchester invites a skilled Field Support Engineer to join our ITS team. You will support field technicians remotely across Europe and travel on-site when required, contributing to the evolution of control systems and digital solutions.

You will help develop training simulators, participate in ongoing training, and deliver courses to engineers across Europe. Fluency in English and strong customer service are essential to succeed.

Qualifications

• Proven experience as a field support engineer.
• Subject matter expert in one or more major competitors’ product lines.
• Excellent verbal, telephone and written communication skills.
• Positive attitude and ability to work under pressure as part of a team.
• Confident initiative and proactive thinking.
• Investigative mindset to identify workarounds for incidents.
• Demonstrated customer service and problem-solving skills.

Responsibilities

• Provide remote technical support to field technicians across Europe, with occasional on-site travel.
• Research new control systems and digital solutions.
• Assist in developing training simulators and product test rigs.
• Undertake training to stay at the forefront of industry developments.
• Deliver training courses to field engineers across Europe.
• Assist in preparing product support content for field use.

Skills

Field support engineering

Competitor product knowledge

Communication skills

Team player

Initiative

Customer service

MS Office

French language

Education

NVQ3 (or similar)

Tools

MS Office Suite

Job description

TK Elevator GmbH in Manchester invites a skilled Field Support Engineer to join our ITS team. You will support field technicians remotely across Europe and travel on-site when required, contributing to the evolution of control systems and digital solutions.

You will help develop training simulators, participate in ongoing training, and deliver courses to engineers across Europe. Fluency in English and strong customer service are essential to succeed.