Field Support Engineer

Kevin James Ltd; Basildon; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Vitality Healthcare after 12 months

Team socials & events

Job summary

Kevin James Ltd. based in Basildon, Essex, is seeking a Field Support Engineer for a hybrid role with remote and on-site client support across the UK.

You will troubleshoot desktop, network and cloud system issues, working with a proactive team to deliver high-quality IT services. The ideal candidate brings strong Windows 11, Azure, AD, Entra & In-Tune, and Microsoft 365 experience, plus networking and MDM familiarity.

Qualifications

• Hands-on IT support experience
• Experience with Windows 11 environments
• Familiarity with Azure cloud environments
• Active Directory administration & management
• Experience with Microsoft Entra & In-Tune
• Strong Microsoft 365 and Office apps support
• Networking knowledge (TCP/IP, switches, routers)
• MDM familiarity
• Technical certifications (e.g., Microsoft, CompTIA, Cisco) are a plus

Responsibilities

• Provide a mix of remote and on-site IT support for clients
• Troubleshoot desktop, network and cloud system issues
• Collaborate with clients across industries to deliver efficient solutions

Skills

Windows 11

Azure

AD Admin

Entra & In-Tune

M365

Office Apps

Networking

MDM

Certifications

Job description

Overview

Location: Basildon, Essex: Flexible / Hybrid (with travel as required)
Type: Full-Time
Salary: Competitive + Performance Bonus + Benefits

Ready to take your IT career to the next level? Join KJL Group, a future-focused tech company (MSP) delivering cutting-edge IT solutions to clients across the UK, with a special focus on the automotive sector. With over 4,000 end users supported and a growing team of 25+ engineers, we’re expanding – and looking for a sharp, motivated Field Support Engineer to join our mission.

What You’ll Do

As a Field Support Engineer, you’ll provide a mix of remote and on-site technical support, handling everything from desktop issues to network troubleshooting and cloud systems management.
You’ll work with clients across various industries, using the latest tools and technologies we invest in to help you deliver outstanding support with maximum efficiency.

What You Bring

• Solid knowledge of Windows 11 O
• Experience with Azure cloud environments
• Active Directory administration & management
• Experience with managing Microsoft Entra & In-Tune
• Strong support for Microsoft 365 and Office apps (Excel, Outlook, Word, PowerPoint)
• Familiarity with networking (TCP/IP, switches, routers)
• Experience with mobile device management (MDM)
• Ideally, one or more technical certifications (e.g., Microsoft, CompTIA, Cisco)

Your Experience

You’ve been hands-on in IT support and are confident working solo or as part of a team. You’re great with clients, comfortable troubleshooting a wide range of issues, and thrive in a dynamic, fast-paced environment.

• Microsoft 365 and cloud technologies
• Networking and infrastructure troubleshooting
• Ability to manage your journey times to client sites

The Package

Hours: Mon–Fri 08:30–17:00 + optional Sat AM rota (after 6 months)
Holiday: 22 days + bank holidays
Bonus: Monthly performance & training-based reward scheme
Perks: Team socials & events. Vitality Healthcare after 12 months service
Transport: Own transport needed for the first 3 months (during probation)

While our HQ is in Basildon, Essex, we’re looking for candidates living in or around the home counties who are self-motivated and can work effectively in a Hybrid arrangement.
You’ll be part of a supportive, tech-savvy team who love what they do and continuously push the boundaries of innovation in IT support.

Excited to grow your career with a team that values people, passion and progress?

Recruitment Agencies need not apply. We already have a preferred agent.

Manage Consent

Functional Functional Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the user.

Statistics Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.