Field Supervisor

Home Instead; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Home Instead is hiring a dedicated Care Supervisor in London to support care consultations, service reviews and client support plans. You will oversee care plan updates, staff supervision, and maintain precise records in Home Instead software and People Planner.

The role focuses on delivering high-quality, person-centred care to help clients live independently at home. You will work with clients, families and professionals, conducting introductions and reviews, while ensuring compliance with

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience with MAR sheets and medication in a supervisory role.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.

Responsibilities

• Support care consultations, service reviews and completing client support plans.
• Support with staff supervisions and client QA's.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with clients, their families and other professionals involved in care.

Skills

Communication skills

Confidentiality awareness

Tech adaptability

Organisation & flexibility

Team support & mentoring

Education

Level 3 NVQ in Health and Social Care

Tools

Care management software

Microsoft Office

Google Suite

Job description

Company DescriptionOur office was established in 2016 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. Job DescriptionSupport care consultations, service reviews and completing client support plans.Support with staff supervisions and client QA's.Create, update and audit client care plans and assist with digital care planning.Maintain accurate client and Care Professional records on Home Instead software and People Planner.Conduct client and Care Professional introductions.Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.Carry out client reviews and action these accordingly.Support and mentor Care Professionals.Provide support to the Client Experience team.Maintain regular contact with Clients and Care Professionals.Any other duties as directed by your line manager.Participate in on-call duties as required.Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. QualificationsLevel 3 NVQ in Health and Social Care or equivalent.Experience in the care sector delivering a wide range of personal care services.Experience of working with MAR sheets and medication in a supervisory role.Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.Knowledge and understanding of legislation and regulations specific to Health and Social Care.Good communication skills with the ability to build rapport quickly.Must be confident to use care management technology including providing support and training to Care Professionals.Must understand the importance of confidentiality working within current legislation.Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.Must have full driving license and means of transport if required within the territory to visit clients.Be organised and flexible to meet the needs of the business. Additional InformationIf you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure. SummaryType: Full-timeFunction: Health Care ProviderExperience level: Not ApplicableIndustry: Hospital And Health Care