Field Care Supervisor

Home Instead; New Addington; On-site; GBP 28,000 - 36,000; Full time

Job summary

Home Instead is seeking an experienced health and care professional to support care consultations, service reviews and client support plans. You will conduct staff supervisions, audits, and assist with digital care planning, while maintaining accurate records in Home Instead software and People Planner.

You will build strong relationships with clients and families, lead client reviews, mentor Care Professionals, and cover on-call duties as required, ensuring compliance with health and social

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with MAR sheets and medication in a supervisory role.
• Passion for delivering the highest quality care to clients and helping them live independently at home.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Confident to use care management technology and provide training to Care Professionals.
• Understand confidentiality within current legislation.
• Proficient with IT systems including Microsoft Office or Google Suite and virtual communication platforms.
• Must have full driving license and means of transport within the territory to visit clients.
• Be organised and flexible to meet business needs.

Responsibilities

• Support care consultations, service reviews and client support plans.
• Conduct staff supervisions and client QA's.
• Create, update and audit client care plans; assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client introductions and build relationships with clients and families.
• Carry out client reviews and act on them accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team and maintain regular contact with clients and Care Professionals.
• Participate in on-call duties as required.
• Ensure DBS and safeguarding obligations and policies are followed.

Skills

Communication skills

IT literacy

Organised

Confidentiality

Driving licence

Team readiness

Education

Level 3 NVQ in Health and Social Care or equivalent

Tools

Care management software

Home Instead software

People Planner

Microsoft Office

Google Suite

Job description

Company Description

Our office was established in 2017 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

Support care consultations, service reviews and completing client support plans. Conduct staff supervisions and client QA's. Create, update and audit client care plans and assist with digital care planning. Maintain accurate client and Care Professional records on Home Instead software and People Planner. Conduct client and Care Professional introductions. Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care. Carry out client reviews and action these accordingly. Support and mentor Care Professionals. Provide support to the Client Experience team. Maintain regular contact with clients and Care
Professionals. Any other duties as directed by your line manager. Participate in on-call duties as required. Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Handle on call phone after working hours & weekends as per the on call roster. Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications

Level 3 NVQ in Health and Social Care or equivalent. Experience in the care sector delivering a wide range of personal care services. Experience of working with MAR sheets and medication in a supervisory role. Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes. Knowledge and understanding of legislation and regulations specific to Health and Social Care. Good communication skills with the ability to build rapport quickly. Must be confident to use care management technology including providing
support and training to Care Professionals. Must understand the importance of confidentiality working within current legislation. Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate. Must have full driving license and means of transport if required within the territory to visit clients. Be organised and flexible to meet the needs of the business.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

Summary

Type: Full-timeFunction: Health Care
ProviderExperience level: AssociateIndustry: Hospital And Health Care