Field Services Engineer

ZipRecruiter; Preston; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an IT Field Services Engineer, supporting IT projects and providing technical solutions across various sites. This role involves auditing IT landscapes, managing service requests, and ensuring effective communication with customers. Ideal candidates will have a strong background in IT support and relevant certifications.

Qualifications

• Proven track record with diverse customer technical skills.
• Experience in IT service desk or software engineering.
• Strong knowledge of end-user computing environments.

Responsibilities

• Audit and catalogue the current IT landscape.
• Implement networking and remote solutions.
• Manage and own field service requests.

Skills

Customer Service

Technical Problem Solving

End-User Support

Telecoms Knowledge

Education

ITIL Foundation certification

Knowledge of Five9 cloud telephony system

Advanced knowledge of Microsoft Office 365

Job description

Job Description

Role Purpose: Join our dynamic IT team and play a critical role in achieving our ambitious goals. As an IT Field Services Engineer, you will support the delivery of specific projects within the IT Operations Team, ensuring the seamless implementation and maintenance of telephony, video conferencing, and other IT hardware solutions for our diverse and geographically spread customers.

Where will you be working: Using our offices in Preston as a base, this is a field-based role which requires travel to all our sites and offices.

Contract: Fixed term until December 2026.

Key Responsibilities:

1. Audit and catalogue the current IT landscape in our construction and sales offices.
2. Implement networking and remote solutions as defined within the programme.
3. Provide solution support both remotely and on-site.
4. Manage and own field service requests raised by our customers.
5. Organize and resource ''drop-ins'' at various locations to provide face-to-face IT support.

Skills and Experience Required:

• Proven track record of dealing with a broad range of customers with varying technical skills.
• Experience working on an IT service desk and/or software engineering team, diagnosing and solving technical problems including mobile and desktop operating systems and applications.
• Demonstrable experience in providing end-user support for a range of technologies, including Avaya Telephone systems, video conferencing equipment, hubs, switches, routers, Cat 5, Cat 6, and fiber networking.
• Strong knowledge of end-user computing environments, devices (desktops, mobiles, laptops, tablets), and basic hardware management.
• Detailed knowledge of the Telecoms industry, including awareness of new or revised solutions and improved processes.

Qualifications:

• Knowledge of Five9 cloud telephony system.
• Advanced knowledge of Microsoft Office 365 administration and Microsoft products including Excel, Access, PowerPoint, MS Project, MS Teams, Visio, Project Centre.
• ITIL Foundation certification.

What''s next?

If you meet the criteria and are ready to make the next step in your career, click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description, and apply directly to us.

If you are a Places for People customer and need support with your application, please contact our skills and employment team at [e-mail].

If you are a recruitment agency, please note we operate a PSL and do not accept cold calls.

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We follow robust safeguarding policies and procedures, including pre-employment checks such as DBS where applicable, to ensure a safe working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following policies and reporting concerns to protect our communities.