Field Services Engineer

Rapiscan Systems; Northern Ireland; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated field service engineer to support and maintain cutting-edge X-ray screening systems. This role involves installation, troubleshooting, and providing exceptional customer service across various locations, including Scotland and Newcastle. The ideal candidate will have strong communication skills, experience with high-end X-ray systems, and a passion for problem-solving. Join a dynamic team committed to ensuring safety and security through innovative technology, and enjoy the opportunity for travel and professional growth in a fast-paced environment.

Qualifications

• Strong communication skills to articulate product information.
• Experience in troubleshooting and configuring MS Windows systems.

Responsibilities

• Install and support X-ray screening systems at customer sites.
• Conduct preventive maintenance and provide technical support.

Skills

Communication Skills

Troubleshooting MS Windows

X-ray Systems Knowledge

PLC Programming

Problem-Solving Skills

Field Service Experience

Flexibility to Travel

Self-Motivation

Education

Postgraduate in Electrical Engineering

IT Qualifications (Microsoft, Cisco)

Tools

MS Windows Servers

X-ray Screening Systems

Job description

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Direct message the job poster from Rapiscan Systems

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:

This role involves the installation, service, and support of Rapiscan X-ray screening systems. The primary responsibility is supporting all X-ray, CT, Checkpoint, and Trace product lines of Rapiscan systems.

1. Install, commission, and support ADS, CT, Checkpoint & Trace products at customer premises, primarily in Scotland & Newcastle, with occasional travel across the UK and overseas.
2. Perform installation, commissioning, and service support of Rapiscan’s X-ray, CT, Checkpoint, and Trace systems at customer sites in EMEA and internationally.
3. Carry out preventive and corrective maintenance on-site at customer locations in EMEA.
4. Conduct service site surveys prior to installations and prepare professional site reports.
5. Handle all preventive and corrective maintenance works and attend call-outs.
6. Support shifts to ensure coverage at key customer sites.
7. Provide remote technical support to distributors' engineers and customers.
8. Collaborate with internal departments and external partners on service-related matters and provide guidance as needed.
9. Submit service and non-conformance reports promptly.
10. Provide regular feedback to engineering, product management, and QA for continuous improvement.

Candidate Requirements

1. Strong communication skills with excellent written and oral abilities; able to clearly articulate product and process information to customers and stakeholders.
2. Experience with installing, configuring, and troubleshooting MS Windows servers and workstations is highly desirable.
3. Knowledge of high-end X-ray systems or computed tomography is a major advantage.
4. Experience programming PLCs is beneficial.
5. Excellent troubleshooting skills for complex systems and logical problem-solving abilities.
6. Previous experience as a field service engineer.
7. Flexibility to adapt to project changes and travel within the UK and overseas.
8. Self-motivated, able to work under pressure, with a strong aptitude for learning.
9. Ability to obtain airport security passes (some require criminal record checks).
10. Postgraduate qualification in Electrical Engineering is desirable.
11. Recognized IT qualifications (Microsoft, Cisco, etc.) are a plus.
12. Good general knowledge of mechanical, electrical, civil, hydraulic, electronics, or complex electro-mechanical systems; knowledge of HV systems in medical or industrial engineering disciplines is advantageous.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering, Customer Service, and Manufacturing

Industries

• Security and Investigations