Field Services Engineer

Strategy Recruitment Solutions; East Midlands; Remote; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Full product training

Job summary

Strategy Recruitment Solutions is seeking a Field Service Engineer to install, commission and maintain smart parcel locker units across the UK. You’ll work on site at customer locations, diagnosing faults and ensuring go-live readiness.

The role covers pre-install surveys, live installations, preventative maintenance and firmware updates, with travel within your region and full product training provided.

Qualifications

• Experience in field service, installation, or maintenance roles involving physical and connected equipment.
• Strong practical and mechanical aptitude with a logical fault-finding approach.
• Full UK driving licence and willingness to travel within your region.
• Comfortable working independently in a field-based role.

Responsibilities

• Install parcel locker units at customer sites
• Conduct pre-installation site surveys to confirm location suitability, access, and ground conditions
• Position, secure, and commission lockers so they are live and operational
• Carry out system checks, functional testing, and go-live sign-off
• Diagnose and repair mechanical, electrical, or connectivity faults on site
• Perform preventative maintenance and routine inspections on live lockers
• Support firmware or product updates in the field
• Respond to escalated faults or repeat issues
• Work alongside subcontractors or delivery partners during larger regional rollouts
• Accurately document installations, maintenance activity, and fixes
• Represent the business professionally on retail, landlord, and public-facing sites

Skills

Field service experience

Mechanical aptitude

Independent worker

IoT systems understanding

Job description

Field Service Engineer - Installation & Maintenance Technician

Field based | Smart Parcel Lockers

We’re supporting a global manufacturer and technology provider of smart parcel locker solutions as they expand their installation and service capability across the UK. The business designs and manufactures the locker technology, with its systems being deployed across a growing number of UK locations. As installations increase, they are looking to hire field-based technicians to take ownership of site surveys, installations, commissioning, maintenance, and ongoing support of deployed locker units across the UK.

This is a hands-on field role for someone who enjoys working with physical, connected hardware in real-world environments.

The role:

You’ll be responsible for installing delivered locker units on site, commissioning them into service, maintaining deployed equipment, and resolving faults in the field. The lockers are battery and solar powered, modular, and connected via IoT technology.

This role is fully field based and does not involve building units from scratch.

What you’ll be doing

• Install parcel locker units at customer sites
• Conduct pre-installation site surveys to confirm location suitability, access, and ground conditions
• Position, secure, and commission lockers so they are live and operational
• Carry out system checks, functional testing, and go-live sign-off
• Diagnose and repair mechanical, electrical, or connectivity faults on site
• Perform preventative maintenance and routine inspections on live lockers
• Support firmware or product updates in the field
• Respond to escalated faults or repeat issues
• Work alongside subcontractors or delivery partners during larger regional rollouts
• Accurately document installations, maintenance activity, and fixes
• Represent the business professionally on retail, landlord, and public-facing sites

What we’re looking for

• Experience in field service, installation, or maintenance roles involving physical and connected equipment
• Strong practical and mechanical aptitude with a logical fault-finding approach
• Comfortable working independently in a field-based role
• Confident working with low-voltage, battery-powered, or IoT-enabled systems
• Full UK driving licence and willingness to travel within your region

Experience with the following is desirable

• ATM field engineering
• Vending machines or kiosks
• E-bike or e-scooter rental fleets
• Smart lockers, access control, CCTV, parking systems, or EV charging equipment

Electrical qualifications are not essential.The lockers are battery and solar powered, operating on low-voltage systems. Training will be provided on the specific product.

What’s provided

• All tools and equipment required to carry out the role
• Full product training
• Be part of the UK growth of an established smart locker manufacturer
• Varied, hands-on field work rather than desk-based maintenance
• Opportunity to grow with the product and influence how it evolves in the field

This is a field role, but due to the operational requirements of the position, candidates should be based within this territory.