Field Services Coordinator: Equipment & Dispatch

IMServ Europe Ltd; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days' holiday

Buy & sell annual leave

Bonus up to 10%

Pension scheme

Life assurance

Healthcare plan

Car salary sacrifice

Job summary

IMServ Europe Ltd is seeking a proactive admin support role to assist the Field Team with supplying equipment and tools, ordering, and system access. You will help manage stock, process purchase orders, and maintain records across multiple IT platforms.

The role requires strong IT skills in Microsoft Office, organizational ability, and a customer-focused approach to meet deadlines and SLAs in a dynamic environment.

Qualifications

• Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems.
• Well organised and ability to meet deadlines and agreed SLA's
• Customer focused; can identify & respond to customer's need
• Willing to take ownership for issue resolution.
• Flexible, willing & able to cope with change in a pressurised environment
• Can manage own time to meet daily requirements
• Ability to analyse, understand and interpret large amounts of data

Responsibilities

• Ordering niche equipment and overseeing uniform distribution.
• Adding Technicians onto relevant systems e.g. (SAM/MOP/FUSE etc)
• Oversee off-boarding procedures (Van, Systems, Kit build, restock)
• Monitoring incoming e mails specifically Stock and FS inboxes, as well as incoming phone calls
• Raising Purchase Orders
• Undertake RICO Dispatch and Order booking and all relevant administration
• Carry out PAT Testing
• Undertake DSLAM Keys, Water Keys and Calibration Management
• Undertake Ringo Administration
• Undertake Ladder Inspections and Hire Requests
• Post Room duties
• Recording Lost Days
• Creating and Modifying SAM Orders
• Dealing with BASOL Enquiries
• Process OBASS Access Requests

Job description

IMServ Europe Ltd is seeking a proactive admin support role to assist the Field Team with supplying equipment and tools, ordering, and system access. You will help manage stock, process purchase orders, and maintain records across multiple IT platforms.

The role requires strong IT skills in Microsoft Office, organizational ability, and a customer-focused approach to meet deadlines and SLAs in a dynamic environment.