Field Services Coordinator

IMSERV; Milton Keynes; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus up to 10%

Enhanced salary sacrifice pension

Life assurance (up to 6x salary)

Simply Health plan

Car salary sacrifice scheme

Job summary

IMSERV, one of the UK's leading energy data and metering specialists, is seeking a proactive team member to support the Field Team by supplying equipment and tools as required. The role focuses on equipment distribution, system updates, and administration to keep operations running smoothly.

In addition to strong IT skills and organizational abilities, the ideal candidate will excel at communication, problem solving, and taking ownership of issues while adapting to change in a pressurised

Qualifications

• Proven IT skills with Microsoft Office and the ability to work with multiple IT systems.
• Well organised; able to meet deadlines and agreed SLA's.
• Proven communication skills both verbal and written.
• Customer focused; can identify & respond to customer needs.
• Good problem-solving skills; able to grasp problems quickly & escalate when appropriate.
• Willing to take ownership for issue resolution.

Responsibilities

• Oversee Uniform Distribution.
• Add Technicians onto relevant systems (SAM/MOP/FUSE).
• Oversee off-boarding procedures (Van, Systems, Kit build, restock).
• Monitor incoming emails and phone calls (Stock and FS inboxes).
• Undertake RICO Dispatch and Order booking and related administration.
• Carry out PAT Testing.
• Undertake DSLAM Keys, Water Keys and Calibration Management.
• Ringo Administration.
• Ladder Inspections and Hire Requests.
• Create and modify SAM orders.
• Deal with BASOL Enquiries.
• Process OBASS Access Requests.
• Enter Stock orders into SAM.

Skills

IT Skills

Organised

Communication

Problem solving

Ownership

Time management

Adaptability

Data interpretation

Tools

SAM

MOP

FUSE

BASOL

Job description

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

About the Role

The purpose of the role is to provide support to the Field Team in relation to supplying equipment and tools as required.

Responsibilities

• Oversee Uniform Distribution
• Adding Technicians onto relevant systems e.g. (SAM/MOP/FUSE etc)
• Oversee off-boarding procedures (Van, Systems, Kit build, restock)
• Monitoring incoming e mails specifically Stock and FS inboxes, as well as incoming phone calls
• Undertake RICO Dispatch and Order booking and all relevant administration
• Carry out PAT Testing
• Undertake DSLAM Keys, Water Keys and Calibration Management
• Undertake Ringo Administration
• Undertake Ladder Inspections and Hire Requests
• Creating and Modifying SAM Orders
• Dealing with BASOL Enquiries
• Process OBASS Access Requests
• Entering Stock orders into SAM

What you’ll need

• Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems
• Well organised and ability to meet deadlines and agreed SLA's
• Proven communication skills both verbal and written.
• Customer focused; can identify & respond to customer's need
• Good problem-solving skills, able to grasp problems quickly & draw informed conclusions, escalating where appropriate.
• Willing to take ownership for issue resolution.
• Flexible, willing & able to cope with change in a pressurised environment
• Can manage own time to meet daily requirements
• Presentation skills In addition, the following are also required in order to progress to Analyst Level
• Ability to analyse, understand and interpret large amounts of data
• Can present technical information to non-technical people
• Can look at data to give figures and reasons for why something has happened.
• Buy & sell annual leave scheme
• Up to a 10% bonus
• Enhanced salary sacrifice pension
• Life assurance (up to 6x salary*)
• Simply Health plan (with upgrade options)
• Car salary sacrifice scheme*

(*Length of service and T&Cs apply)

Equal Opportunity Statement

At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work.

We welcome applications from people of all backgrounds, experiences and communities.

A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.

(Please note that we reserve the right to close this position before the expiry date.)