Field Services Coordinator

IMServ Europe Ltd; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days holiday + Bank Holidays

Bonus up to 10%

Enhanced pension contribution

Life assurance

Health plan

Car salary sacrifice scheme

Job summary

IMSERV in Milton Keynes is seeking an organised procurement and stock administrator to support the Field Team with equipment, tools and uniform distribution. You will manage technician system access, raise POs, and oversee off-boarding, calibration, and maintenance tasks to ensure smooth operations.

The role requires strong IT skills, data handling ability and a customer-focused approach, with the capacity to respond to change in a fast-paced environment.

Qualifications

• Proven IT skills, especially Microsoft Office and ability to work with multiple IT systems.
• Well organised with ability to meet deadlines and SLAs.
• Customer focused; can identify and respond to customer needs.
• Willing to take ownership for issue resolution in a pressurised environment.

Responsibilities

• Ordering niche equipment and overseeing uniform distribution.
• Adding Technicians onto relevant systems e.g. SAM, MOP, FUSE.
• Oversee off-boarding procedures (Van, Systems, Kit build, restock).
• Monitoring stock emails and FS inboxes plus calls.
• Raising Purchase Orders and handling procurement administration.
• Carry out PAT Testing and calibration management tasks.
• Run Ringo Administration, ladder inspections and hire requests.
• Process OBASS Access Requests and BASOL enquiries.

Skills

Microsoft Office

Tools

SAM/MOP/FUSE

Job description

About the Company

At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

About the Role

The purpose of the role is to provide support to the Field Team in relation to supplying equipment and tools as required.

Responsibilities

• Ordering niche equipment and overseeing uniform distribution.
• Adding Technicians onto relevant systems e.g. (SAM/MOP/FUSE etc)
• Oversee off-boarding procedures (Van, Systems, Kit build, restock)
• Monitoring incoming e mails specifically Stock and FS inboxes, as well as incoming phone calls
• Raising Purchase Orders
• Undertake RICO Dispatch and Order booking and all relevant administration
• Carry out PAT Testing
• Undertake DSLAM Keys, Water Keys and Calibration Management
• Undertake Ringo Administration
• Undertake Ladder Inspections and Hire Requests
• Post Room duties
• Recording Lost Days
• Creating and Modifying SAM Orders
• Dealing with BASOL Enquiries
• Process OBASS Access Requests

What you\'ll need

• Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems
• Well organised and ability to meet deadlines and agreed SLA\'s
• Customer focused; can identify & respond to customer\'s need
• Willing to take ownership for issue resolution.
• Flexible, willing & able to cope with change in a pressurised environment
• Can manage own time to meet daily requirements
• Ability to analyse, understand and interpret large amounts of data

Benefits

• 28 days\' holiday plus Bank Holidays
• Buy & sell annual leave scheme
• Up to a 10% bonus
• Enhanced salary sacrifice pension
• Life assurance (up to 6x salary*)
• Simply Health plan (with upgrade options)
• Car salary sacrifice scheme*

(*Length of service and T&Cs apply)

Equal Opportunity Statement

At IMSERV, we\'re committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.

If you\'re interested in the role but don\'t meet every single requirement, we\'d still encourage you to apply.

(Please note that we reserve the right to close this position before the expiry date.)