Field Services Coordinator - Delivery & Cross-Dept Lead

freudenberg; Port Talbot; On-site; GBP 40,000 - 60,000; Full time

Job summary

Freudenberg Flow Technologies Ltd. is seeking a professional to coordinate and oversee order processing, from clarification of offers to delivery and post-order activities. The role involves cross-department coordination, contract urgency assessments, and ensuring timely shipping and customer acceptances.

The candidate will maintain data, coordinate technical changes, and provide mentorship to junior team members while ensuring compliance with export controls.

Qualifications

• Requires skills developed through formal training or work experience.

Responsibilities

• Clarifies offer, delivery and cost-relevant details with sales managers and other departments.
• Controls order and production progress and coordinates between departments.
• Evaluates urgency of contracts with project manager, industry departments, design, order lines and manufacturing.
• Prepares spare parts business and informs operating subsidiary and Key Account Manager if needed.
• Maintains the ADAM order data folder in consultation with design.
• Coordinates technical changes and scope of delivery changes.
• Ensures timely delivery to customers including shipping coordination.
• Organizes and participates in customer acceptances (3rd Party Inspection etc.).
• Ensures compliance with export control regulations.
• Proposes further development and improvement of the order processing process.
• Acts as liaison between customers and the organisation.
• Provides guidance to and mentors more junior team members.

Skills

Formal training or work experience

Job description

Freudenberg Flow Technologies Ltd. is seeking a professional to coordinate and oversee order processing, from clarification of offers to delivery and post-order activities. The role involves cross-department coordination, contract urgency assessments, and ensuring timely shipping and customer acceptances.

The candidate will maintain data, coordinate technical changes, and provide mentorship to junior team members while ensuring compliance with export controls.