Field Services Coordinator: Delivery & Customer Liaison

000844 Freudenberg Flow Technologies Ltd.; Port Talbot; On-site; GBP 32,000 - 45,000; Full time

Job summary

Freudenberg Flow Technologies Ltd. in Port Talbot is seeking an experienced professional to coordinate order processing, production progress, and interdepartmental communications.

You will clarify offers, track orders, and ensure timely delivery while coordinating shipping and customer acceptances. The role involves mentoring junior team members, supporting change management, and ensuring compliance with export controls.

Qualifications

• Has skills developed through formal training or work experience.

Responsibilities

• Clarifies offer, delivery and cost-relevant detailed clarification with the sales managers as well as all departments involved (requesting the order entry package)
• Controls order and production progress and coordinates between all departments
• Evaluates the urgency of contracts in consultation with the project manager, the industry departments, design, order lines and manufacturing
• Prepares the spare parts business: Information to the operating subsidiary and, if necessary, Key Account Manager
• Maintains the order data folder (ADAM) in consultation with the design
• Coordinates technical changes as well as change of scope of delivery
• Ensures timely delivery to the customer including shipping coordination
• Organizes and participates in customer acceptances (3rd Party Inspection etc.)
• Ensures compliance with legal export control regulations
• Proposes further development and improvement of the order processing process
• Acts as a liaison between customers and the organisation.
• Gives guidance to & mentors more junior team members

Job description

Freudenberg Flow Technologies Ltd. in Port Talbot is seeking an experienced professional to coordinate order processing, production progress, and interdepartmental communications.

You will clarify offers, track orders, and ensure timely delivery while coordinating shipping and customer acceptances. The role involves mentoring junior team members, supporting change management, and ensuring compliance with export controls.